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This is a video chapter of
Six Steps to Greatness: Customer Service AgendaGo on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are ... read moreDVD style course with completion certificate only