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  • Leading The Nation Volume 2: Customer-Driven Quality

    Leading The Nation Volume 2: Customer-Driven Quality

    Dick Ruhe

    In Customer-Driven Quality, you'll see how the Fresno office of the IRS shifted its focus to internal and external customer service in order to improve quality.

  • Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects
    • CC

    Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects

    Tom Peters

    Develop your projects by learning how to really innovate through the WOW project style with Tom Peters' case study of Healthworks from his latest book.

  • OXO Good Grips: Think Differently
    • CC

    OXO Good Grips: Think Differently

    Tom Peters

    See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry.  Tom Peters outlines  five strategies for innovation from this case study. 

  • Passion for Excellence - Short Cut

    Passion for Excellence - Short Cut

    Tom Peters

    This is the edited version of Tom Peters "Passion for Excellence" for your shorter meetings.

  • Passion for Excellence with Tom Peters

    Passion for Excellence with Tom Peters

    Tom Peters

    This classic Tom Peters program applies today with its review of some of the top companies who have made lasting changes by having individuals who refuse to give up.

  • Prescription For Change: Total Quality in Healthcare

    Prescription For Change: Total Quality in Healthcare

    Dick Ruhe

    Today, health care professionals are facing the unique challenge of maintaining or increasing the quality of care while reducing costs. Prescription for Change explores the quality systems and training that are key to meeting this goal.

  • Re-imagine! Business Excellence in a Disruptive Age
    • CC

    Re-imagine! Business Excellence in a Disruptive Age

    Tom Peters

    Based on Tom Peters' latest book, this video visits seven companies that are using innovation and "out-of-the-box" thinking to excel in today's business world.

  • Sexual Harassment Case File with Catherine Crier

    Sexual Harassment Case File with Catherine Crier

    Catherine Crier

    Sexual harassment lawsuits are often emotionally and financially draining to the people involved. This real-life presentation puts a face on the sexual harassment issue, in a way that few other training programs can.

  • Six Steps to Greatness: Customer Service Agenda

    Six Steps to Greatness: Customer Service Agenda

    Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!  

  • Teamwork in Crisis
    • 2001

    Teamwork in Crisis

    This powerful video shows what started out as a very ordinary flight on a United Airlines DC-10 turn into a catastrophic situation where teamwork helped achieve a miraculous outcome.

  • The 7 Habits of Highly Effective People

    The 7 Habits of Highly Effective People

    Stephen R. Covey

    The PBS presentation of Stephen Covey's best selling book "The Seven Habits of Highly Effective People".

  • The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
    • CC

    The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership

    Tom Peters

    Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.

  • The Excellence Files

    The Excellence Files

    To continue on from Tom Peter's "In Search of Excellence", this video will provide you and your audience with insights into business and the future with these 8 case studies.

  • The File Series

    The File Series

    This three part training program shows you excellence at work.  Learn the core skills for successful customer service, teams, and leadership through these case studies of business excellence.   

  • The New Partnership

    The New Partnership

    Tom Melohn

    As featured in Tom Peters' "In Search of Excellence", this video features Tom Melohn and North American Tool and Die, Inc. as they discuss empowerment, recognition and service.

  • TNT: Dealing With Change
    • CC

    TNT: Dealing With Change

    Tom Peters

    Is it possible to really change your external brand identity and your internal culture? Simply put, the answer is YES! In this entertaining and revealing case study of TNT, Tom Peters shows you how.

  • Transforming the Government Way at The Defense Personnel Support Center

    Transforming the Government Way at The Defense Personnel Support Center

    In this program, you'll see how DPSC's employees led the revolution to modernize its antiquated procurement practices by imitating, and, then in some cases, surpassing, the standards of customer service and just-in-time inventory management developed by the private sector. Another innovation for DPSC was to alter its view of its internal customers.

  • What America Does Right Series

    What America Does Right Series

    Robert H. Waterman, Jr.

    Robert Waterman, best known for his work with Tom Peters as the co-author of In Search of Excellence shows how to achieve management excellence in this profile of Merck, AES, Sun Microsystems, and Raychem. 

  • What America Does Right Vol. 1

    What America Does Right Vol. 1

    Robert H. Waterman, Jr.

    "Management Turned Upside Down" is Part 1 of this series that demonstrates new strategies in management with case studies.

  • What America Does Right Vol. 2 - Organization is Strategic

    What America Does Right Vol. 2 - Organization is Strategic

    Robert H. Waterman, Jr.

    "Organization is Strategic" is Part 2 in this series by Robert Waterman, Jr. and takes a new approach to organizatinal arrangements.  Go on location and see how Merck and AES thrive through innovation and empowerment. 

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