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Your search for Case Study w/Instruction has returned 43 result(s). (Page 2 of 3)

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  • TNT: Dealing With Change
    • CC

    TNT: Dealing With Change

    Tom Peters

    Is it possible to really change your external brand identity and your internal culture? Simply put, the answer is YES! In this entertaining and revealing case study of TNT, Tom Peters shows you how.

  • What America Does Right Series

    What America Does Right Series

    Robert H. Waterman, Jr.

    Robert Waterman, best known for his work with Tom Peters as the co-author of In Search of Excellence shows how to achieve management excellence in this profile of Merck, AES, Sun Microsystems, and Raychem. 

  • The File Series

    The File Series

    This three part training program shows you excellence at work.  Learn the core skills for successful customer service, teams, and leadership through these case studies of business excellence.   

  • Sexual Harassment Case File with Catherine Crier

    Sexual Harassment Case File with Catherine Crier

    Catherine Crier

    Sexual harassment lawsuits are often emotionally and financially draining to the people involved. This real-life presentation puts a face on the sexual harassment issue, in a way that few other training programs can.

  • File 101: Building Teams for Success

    File 101: Building Teams for Success

    Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment.

  • You’re Not Listening (2nd Edition)

    You’re Not Listening (2nd Edition)

    In You’re Not Listening, a series of vignettes identify poor listening habits and demonstrate how they can be overcome because, fortunately, effective listening is easy and can be improved through practice.

  • It’s Show Time!

    It’s Show Time!

    Stew Leonard

    It’s motivational! It’s fun to watch! It’s about customer service and attitude! It’s a best seller! It’s Showtime!

  • Six Steps to Greatness: Customer Service Agenda

    Six Steps to Greatness: Customer Service Agenda

    Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!  

  • In Search of Quality Volume 1: Quality Through People

    In Search of Quality Volume 1: Quality Through People

    Robert H. Waterman, Jr.

    Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award.  Learn about empowerment, customer service and leadership. 

  • In Search of Quality Volume 2: Quality Through Systems

    In Search of Quality Volume 2: Quality Through Systems

    Robert H. Waterman, Jr.

    Learn how Motorola developed its quality program and set the initial standard of Six Sigma. See quality leadership and team processes in action.

  • Ellie Mae: Re-imagine Technology & the Customer

    Ellie Mae: Re-imagine Technology & the Customer

    Tom Peters

    The Ellie Mae story is a revolutionary example of how a company can respond to new challenges. It shows that change can work – and that it can have a lasting, positive impact.

  • In Search of Quality Series

    In Search of Quality Series

    Robert H. Waterman, Jr.

    The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more. 

  • Emotional Intelligence

    Emotional Intelligence

    This program gives you an excellent overview of  Emotional Intelligence (EI) and includes commentary from EI experts Daniel Goleman, Peter Salovey and others.

  • Prescription For Change: Total Quality in Healthcare

    Prescription For Change: Total Quality in Healthcare

    Dick Ruhe

    Today, health care professionals are facing the unique challenge of maintaining or increasing the quality of care while reducing costs. Prescription for Change explores the quality systems and training that are key to meeting this goal.

  • Transforming the Government Way at The Defense Personnel Support Center

    Transforming the Government Way at The Defense Personnel Support Center

    In this program, you'll see how DPSC's employees led the revolution to modernize its antiquated procurement practices by imitating, and, then in some cases, surpassing, the standards of customer service and just-in-time inventory management developed by the private sector. Another innovation for DPSC was to alter its view of its internal customers.

  • Leading the Nation Volume 1: Team-Based Quality

    Leading the Nation Volume 1: Team-Based Quality

    Dick Ruhe

    Celebrate successful management in the public sector.  In Team Based Quality, you will go on location to Sacramento Air Logistics Command (SALC) and see how they turned around a once demoralized organization.  Watch as team building, empowerment, and communication led to positive change.

  • Leading The Nation Volume 2: Customer-Driven Quality

    Leading The Nation Volume 2: Customer-Driven Quality

    Dick Ruhe

    In Customer-Driven Quality, you'll see how the Fresno office of the IRS shifted its focus to internal and external customer service in order to improve quality.

  • Win Teams: How One Company Made Empowerment Work

    Win Teams: How One Company Made Empowerment Work

    Among the success stories of empowerment and employee involvement, few are as dramatic and inspiring as that of the Ericsson G.E. Mobile Communications plant in Lynchburg, Virginia.

  • GroupThink - 2nd Edition
    • 1992

    GroupThink - 2nd Edition

    People often seek unanimous agreement in spite of facts pointing to another conclusion. The phenomenon is called groupthink. And this absorbing, award-winning video is the most definitive ever on the subject.

  • Getting To YES
    • 1993

    Getting To YES

    Roger Fisher

    More than a dozen negotiations based on actual transactions and disputes settled by Conflict Management, Inc., are used to illustrate how to turn an adversarial or confrontational negotiation process into mutual problem solving.

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