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  • Actions and Attitudes

    Actions and Attitudes

    Providing Extraordinary Customer Service
    The biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop their customer service and selling techniques.

  • Five Star Selling

    Five Star Selling

    Easy Steps to Great Retail Sales
    Perfect for new employees or to freshen-up seasoned veterans, this program presents a logical, five-step selling process which everyone can easily learn.

  • Leadership Through Communication

    Leadership Through Communication

    Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization.

  • Understanding the NEW A.D.A.

    Understanding the NEW A.D.A.

    The A.D.A. Amendments Act (A.D.A.A.A.) was signed into law in 2008 and is now in effect!
    Making sure your managers and supervisors are informed and trained on complying with this law has never been more important.

  • Clarity Imperative

    Clarity Imperative

    Improve morale, reduce turnover and strengthen your organization's brand with this video that shows the importance of consistent messaging and how it translates to improved results.

  • The Respectful Workplace

    The Respectful Workplace

    Redefining Workplace Violence
    While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different.

  • Sexual Harassment: Handling The Complaint

    Sexual Harassment: Handling The Complaint

    Comprehension — Not Litigation
    Make certain your supervisors are operating with full knowledge of the law with this eye-opening training that can reduce your liability and make your workplace a more harassment-free environment.

  • Ouch! Your Silence Hurts

    Ouch! Your Silence Hurts

    Communicating in a Diverse World
    Examine the impact of the silent bystander. Ouch! Your Silence Hurts will inspire conversations beyond the training room!

  • Communication Breakdown

    Communication Breakdown

    Communication problems can have a devastating role in undermining our success. Equip your employees to prevent a Communication Breakdown at work!

  • How Not to Exhibit Yourself

    How Not to Exhibit Yourself

    John Cleese

    Staffing an Exhibition Stand
    Teach booth staff how to present themselves and their organization in a professional and organized manner.

  • Emotional Intelligence Series

    Emotional Intelligence Series

    Dan Goleman

    The 3-part Emotional Intelligence (EI) Series hosted by Dan Goleman shows you how to become aware of your emotions, demonstrate EI and develop optimal EI skills.

  • Emotional Intelligence and Optimal Performance

    Emotional Intelligence and Optimal Performance

    Dan Goleman

    These Emotional Intelligence skills will help you get along better with others, handle stress better, communicate better, work more efficiently and be more productive.  Hosted by Dan Goleman

  • Customer Service Gone Viral
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    Customer Service Gone Viral

    Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.

  • Harassment and Diversity: Respecting Differences Employee Version
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    Harassment and Diversity: Respecting Differences Employee Version

    This workplace harassment training video explains that every employee has the responsibility to maintain a harassment-free workplace. 

  • Harassment and Diversity: Respecting Differences Manager Version
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    Harassment and Diversity: Respecting Differences Manager Version

    Managing in a diverse workplace can be a challenge, but every manager has the responsibility to maintain a harassment-free workplace. 

  • Harassment and Diversity: Respecting Differences Employee & Manager Combo
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    Harassment and Diversity: Respecting Differences Employee & Manager Combo

    A diverse organization cannot function smoothly without respect and trust. Teach your employees inclusiveness. Explain to supervisors their responsibilities under the law. 

  • Dealing with the Irate Customer
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    Dealing with the Irate Customer

    Angry customers hurt your company's image, disrupt your workday, and cost your company business. Turn angry customers into satisfied customers.

  • Conflicts in the Workplace
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    Conflicts in the Workplace

    There will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.

  • Sexual Harassment: A Commonsense Approach Employee Version
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    Sexual Harassment: A Commonsense Approach Employee Version

    True-to-life scenes in this sexual harassment training video show how awareness, communication and civility can lead to preventing sexual harassment in the workplace. 

  • Sexual Harassment: A Commonsense Approach Manager Version
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    Sexual Harassment: A Commonsense Approach Manager Version

    True-to-life scenes show managers how to prevent sexual harassment in the workplace, and what to do when it does occur.

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