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Your search for Dramatic Presentation has returned 120 result(s). (Page 6 of 6)

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  • The Guest
    • CC

    The Guest

    The Guest is a Classic customer service training program! Using humor, you will learn how to treat customers like guests in your home.

  • The HR Case File Series with Catherine Crier

    The HR Case File Series with Catherine Crier

    Catherine Crier

    The H.R. Case Files programs on Americans with Disabilities Act, the Fair Labor Standards Act, the Family Medical Leave Act and Sexual Harassment are all now available in DVD format.

  • The Practical Coach
    • 1997
    • CC

    The Practical Coach

    Think of the people in your life who helped you get where you are today. All the "coaches" who were there for you, who cared about you, who got honest with you when you needed it most.

  • The Respectful Workplace

    The Respectful Workplace

    Redefining Workplace Violence
    While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different.

  • The S.A.L.E. Series

    The S.A.L.E. Series

    Sell smarter, not harder with this three module series featuring the easy-to-learn S.A.L.E. process.

  • The S.T.O.P. Shop
    • 2002

    The S.T.O.P. Shop

    Shrinkage Training and Orientation Program
    Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.

  • The Secret: Customer Service Uncovered
    • 1996

    The Secret: Customer Service Uncovered

    Break down the barriers to excellent customer service.
    With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems.

  • The Three Dimensional Interview
    • 2006

    The Three Dimensional Interview

    Evaluating for Capability, Commitment and Chemistry
    Save your organization time and money by consistently selecting the right person for the job.

  • The Unified Team:  A Leader’s Plan for Promoting, Protecting and Restoring Team Unity
    • 2002
    • CC

    The Unified Team: A Leader’s Plan for Promoting, Protecting and Restoring Team Unity

    Why do some team leaders have unified groups who work together for a common goal while others have disgruntle, bickering employees who can’t seem to get along?

  • Time Trap II

    Time Trap II

    Based on Alex MacKenzie’s best-selling book The Time Trap, this video helps employees take charge of their time and accomplish important projects with the techniques explained in this time-planning video.

  • Understanding the NEW A.D.A.

    Understanding the NEW A.D.A.

    The A.D.A. Amendments Act (A.D.A.A.A.) was signed into law in 2008 and is now in effect!
    Making sure your managers and supervisors are informed and trained on complying with this law has never been more important.

  • Welcome to the Team
    • 2002

    Welcome to the Team

    This program discusses the basics of retail employment. Topics presented include job responsibilities, basic loss prevention, appearance and dress code, and safety.

  • We’re On The Same Team, Remember?
    • 1996

    We’re On The Same Team, Remember?

    This film clearly demonstrates that, to customers, image is often as important as the product or service itself. It is critical that every contact between employee and customer be positive.

  • Who Cares?

    Who Cares?

    "Customer service just isn’t what it used to be.”
    That statement can’t be supported with statistics but not many people would argue it. Organizations offering EXCELLENT customer service now have a greater competitive advantage!

  • Wide Eyed
    • 2008

    Wide Eyed

    Jane Elliott

    New film featuring Jane Elliot from Blue Eyed
    In 1968, in response to the assassination of Dr. Martin Luther King Jr., a third grade teacher, Ms. Jane Elliott, involved her students in an exercise in discrimination based on eye color.

  • Win the S.A.L.E. for Sales Professionals
    • 2006

    Win the S.A.L.E. for Sales Professionals

    A part of The SALE Series, Win the SALE for Sales Professionals provides a comprehensive introduction to the basic sales process and is specifically designed for people who are new to sales or have limited sales experience.

  • Working With You Is Killing Me
    • 2007

    Working With You Is Killing Me

    Freeing Yourself from Emotional Traps at Work
    From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day - and your life!

  • Working Without A Script by Second City Communication
    • 2005

    Working Without A Script by Second City Communication

    The Second City is well known for their improv comedy, their TV shows, and their scores of famous alumni. But what do you and The Second City have in common? Both of you improvise every day!

  • You’ve Gotta Be Kidding Me
    • 2004

    You’ve Gotta Be Kidding Me

    James Burke

    The You've Gotta Be Kidding Me training program features the nine time-tested rules of great customer service. Follow them and you, and your business, will succeed. Ignore them at your peril.

  • Zero Tolerance
    • 2002

    Zero Tolerance

    Harassment and Discrimination in Retail
    This meeting opener covers definitions, inappropriate behaviors, what to do if you observe a problem, and what to do if you feel harassed. X

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