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  • The Basics of Profitable Customer Service

    The Basics of Profitable Customer Service

    Jeff Blackman

    Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. 

  • Mad About Customer Service

    Mad About Customer Service

    In the midst of a negative customer service encounter, even the best intentions of a CSR can be misinterpreted. Help your staff avoid common mistakes, maintain control and create winning outcomes.

  • How to Set and Really Achieve Your Goals

    How to Set and Really Achieve Your Goals

    Jeff Blackman

    Get what you want, when you want it with this clear and simple approach to goal setting. Learn the six key elements to change and improve.

  • The Basics to Improve Your Memory

    The Basics to Improve Your Memory

    Madelyn Burley-Allen

    A good memory is critical in any business situation. You need to remember names, dates, places, titles, quotes, times, and the list goes on and on.  The Basics to Improve Your Memory is a DVD training program designed to help you do just that.

  • Harassment: Sex, Religion, and Beyond — Employee Version
    • CC

    Harassment: Sex, Religion, and Beyond — Employee Version

    This program shows that bad behavior is not OK—whether it applies to sex, religion, or anything beyond - and whether it actually crosses the line into illegal harassment or not.

  • Harassment: Sex, Religion, and Beyond — Manager Version
    • CC

    Harassment: Sex, Religion, and Beyond — Manager Version

    This award-winning program shows how managers can help create a workplace that is free of harassment. 

  • Harassment: Sex, Religion, and Beyond — CA Manager Version
    • CC

    Harassment: Sex, Religion, and Beyond — CA Manager Version

    This harassment prevention training program includes the instruction for California managers so they can understand the specific responsibilities set forth under California law.

  • Harassment: Sex, Religion, and Beyond — Employee & Manager Combo
    • CC

    Harassment: Sex, Religion, and Beyond — Employee & Manager Combo

    The positive message in this harassment training program is that everyone shares in the responsibility to maintain a harassment-free workplace. 

  • Sexual Harassment: Training for a Harassment-Free Workplace - Manager Version
    • CC

    Sexual Harassment: Training for a Harassment-Free Workplace - Manager Version

    Managers learn to review their responsibilities in preventing unwelcome and harassing behavior from occurring in their workgroups and gain guidance towards appropriate responses to take if such behavior does occur. 

  • Sexual Harassment: Training for a Harassment-Free Workplace - Employee Version
    • CC

    Sexual Harassment: Training for a Harassment-Free Workplace - Employee Version

    This program will help you improve behavior overall, encourage communication, and help create workplaces that are respectful, productive—and harassment-free! 

  • Recognizing Drug and Alcohol Abuse For Managers

    Recognizing Drug and Alcohol Abuse For Managers

    Do you know an alcoholic or an illegal drug addict? Chances are good that you do – chances are good that you work with one, too.

  • So Help Me - Employee & Supervisor Editions

    So Help Me - Employee & Supervisor Editions

    Learn how to provide great customer service in this two part series focusing on both employees and managers.

  • Attitude Is Everything

    Attitude Is Everything

    Part of the Just A Call Away Series on telephone skills.
    Even over the telephone, the person at the other end of the line can see your attitude - and attitude counts for everything!

  • It’s Your Call

    It’s Your Call

    Part of the Just A Call Away Series on telephone skills.
    Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.

  • Outbound Call

    Outbound Call

    Part of the Just A Call Away Series on telephone skills.
    In an outbound call, you have only a few seconds to make a good first impression. Learn the secrets to making those first few seconds count and how to follow up for greater results.

  • Customers With A Difference

    Customers With A Difference

    Part of the Just A Call Away Series on telephone skills.
    How do you handle a customer with a different cultural background or for whom English is a second language? What do you do, and how do you do it? Watch and learn.

  • Relationship Strategies - The Series
    • 1993
    • CC

    Relationship Strategies - The Series

    The better you understand human behavior, the better you can communicate, effectively.

  • General Hospitable
    • 1996

    General Hospitable

    Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."

  • Conflict Resolution: A Win/Win Approach
    • 1997

    Conflict Resolution: A Win/Win Approach

    Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.

  • Sexual Harassment: Is It or Isn’t It? II
    • 1998
    • CC

    Sexual Harassment: Is It or Isn’t It? II

    Here's a practical solution when you need to provide sexual harassment awareness and prevention training to a mixed group of office personnel and manufacturing employees.

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!