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  • Peer Today, Boss Tomorrow:  Navigating Your Changing Role

    Peer Today, Boss Tomorrow: Navigating Your Changing Role

    Help newly promoted supervisors navigate their changing roles and have immediate impact!

  • Positive Discipline
    • 2006
    • CC

    Positive Discipline

    This powerful new training program helps your supervisors get beyond the belief that confronting negative performance has to be unpleasant and punitive in nature.

  • Power of Listening
    • 1998

    Power of Listening

    Effective listening skills are crucial because listening is a fundamental source of information, as well as a key element in interpersonal relations.

  • Recognizing Drug and Alcohol Abuse For Managers

    Recognizing Drug and Alcohol Abuse For Managers

    Do you know an alcoholic or an illegal drug addict? Chances are good that you do – chances are good that you work with one, too.

  • Relationship Strategies - The Series
    • 1993
    • CC

    Relationship Strategies - The Series

    The better you understand human behavior, the better you can communicate, effectively.

  • Service Impact Series

    Service Impact Series

    Make a Positive Impact on Your Service Today!  Service Impact! is a customer service training series designed to be used for meeting openers, training, and more!

  • Sexual Harassment in the Workplace Identify. Stop. Prevent.  II
    • CC

    Sexual Harassment in the Workplace Identify. Stop. Prevent. II

    Eliminate sexual harassment before it starts.
    Can your employees recognize even the mildest forms of sexual harassment? This program will teach all of your employees everything they need to know about sexual harassment.

  • Sexual Harassment: Is It or Isn’t It? II
    • 1998
    • CC

    Sexual Harassment: Is It or Isn’t It? II

    Here's a practical solution when you need to provide sexual harassment awareness and prevention training to a mixed group of office personnel and manufacturing employees.

  • Sexual Harassment: Training for a Harassment-Free Workplace - Employee Version
    • CC

    Sexual Harassment: Training for a Harassment-Free Workplace - Employee Version

    This program will help you improve behavior overall, encourage communication, and help create workplaces that are respectful, productive—and harassment-free! 

  • Sexual Harassment: Training for a Harassment-Free Workplace - Manager Version
    • CC

    Sexual Harassment: Training for a Harassment-Free Workplace - Manager Version

    Managers learn to review their responsibilities in preventing unwelcome and harassing behavior from occurring in their workgroups and gain guidance towards appropriate responses to take if such behavior does occur. 

  • So Help Me - Employee & Supervisor Editions

    So Help Me - Employee & Supervisor Editions

    Learn how to provide great customer service in this two part series focusing on both employees and managers.

  • Subtle Sexual Harassment - Program 1
    • 2005

    Subtle Sexual Harassment - Program 1

    Subtle Sexual Harassment is intended to take the titillation out of sex harassment training and allow employees to go beyond the obvious cases most of us already recognize as wrong.

  • Subtle Sexual Harassment - Program 2
    • 2005

    Subtle Sexual Harassment - Program 2

    Subtle Sexual Harassment is intended to take the titillation out of sex harassment training and allow employees to go beyond the obvious cases most of us already recognize as wrong.

  • Subtle Sexual Harassment Series
    • 2005

    Subtle Sexual Harassment Series

    Subtle Sexual Harassment is intended to take the titillation out of sex harassment training and allow employees to go beyond the obvious cases most of us already recognize as wrong.

  • The Basics of Profitable Customer Service

    The Basics of Profitable Customer Service

    Jeff Blackman

    Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. 

  • The Basics to Improve Your Memory

    The Basics to Improve Your Memory

    Madelyn Burley-Allen

    A good memory is critical in any business situation. You need to remember names, dates, places, titles, quotes, times, and the list goes on and on.  The Basics to Improve Your Memory is a DVD training program designed to help you do just that.

  • The Really Angry Customer

    The Really Angry Customer

    Part of the Just A Call Away Series on telephone skills.
    What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Learn how to defuse anger and bring the situation to a satisfactory conclusion.

  • The Right Words at the Right Time - Customer Service Recovery for Business
    • 2013

    The Right Words at the Right Time - Customer Service Recovery for Business

    This valuable customer service training program equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.

  • The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality
    • 2013

    The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    From complaints about parking fees to sending food back, this training program is designed to provide hospitality employees with a step-by-step process of turning frustrations and complaints into understanding and solutions. 

  • Use the Telephone the Right Way

    Use the Telephone the Right Way

    Master today's key skills and strategies for effective telephone use. Learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

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Fresh, delicious, crisp...

Yes, we do still include a popcorn package with each DVD purchase. It’s our way of saying "thank you" for being our customer!