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  • Love Your Customers & Love Your Difficult Customers
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    Love Your Customers & Love Your Difficult Customers

    John O’Hurley

    John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 

  • What’s Your Pickle? starring Bob Farrell

    What’s Your Pickle? starring Bob Farrell

    Bob Farrell

    Bob is back, and he’s more entertaining than ever. This time he hits the road in a fun-filled search for the secrets of the world-class pickle givers. You’ll love the stories!

  • Top Performer

    Top Performer

    Carr Hagerman

    A Bold Approach to Sales and Service
    Top Performer introduces the power of Natural Energy and how the wisdom of street performers can help you and your company or organization.

  • Let’s Face It

    Let’s Face It

    With potential liabilities growing, it’s important to make sure everyone in a leadership position understands the importance of their actions - and their key part in eliminating harassment from the workplace.

  • Customer Service To The Rescue!
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    Customer Service To The Rescue!

    Federico Muchnik, writer/director

    When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You'll hit the ground laughing as the scene unfolds – and as the tension builds.

  • Sell?
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    Sell?

    Federico Muchnik, writer/director

    Don't be SELL-fish. Watch this ex-SELL-ent video and SELL-ebrate every salesperson in your company! You'll be ab-SELL-utley SpELL-bound as you watch this SwELL program!

  • Another Meeting?
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    Another Meeting?

    Federico Muchnik, writer/director

    Watch how a meeting that starts with mundane information can be transformed. This over-the-top video will motivate everyone to have better meetings – and you’ll laugh, too!

  • Do I Know You?

    Do I Know You?

    Defining, Discovering, and Deciding Whom to Hire
    Interviewing and hiring the right new employee for your organization is not just about finding someone, its about getting to know them.

  • Seeing Red Cars

    Seeing Red Cars

    Laura Goodrich

    Hosted by Laura Goodrich, this program helps you make better decisions, combat negativity, and create a positive environment through focusing on what you do want instead of focusing on what you don't!

  • Get On The Right Bus with Coach K
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    Get On The Right Bus with Coach K

    Mike “Coach K” Krzyzewski

    Mike "Coach K" Krzyzewski believes in the power of words - words that can change lives and make individuals, teams and organizations successful.

  • The Excellence Files - Southwest Airlines

    The Excellence Files - Southwest Airlines

    Herb Kelleher

    Company Culture: Out of the Ordinary
    Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!

  • Your Summit Awaits

    Your Summit Awaits

    Jamie Clark

    New Revised Version!
    To get to the highest point on Earth, it takes a lot more than strength and skill. It takes honesty, trust, passion, and perspective.

  • M.E.E.T. Zero Tolerance

    M.E.E.T. Zero Tolerance

    Enforcing Zero Tolerance with Fairness & Respect
    Enforcing a zero tolerance policy can put managers and supervisors in a tough position.

  • The Really Angry Customer

    The Really Angry Customer

    Part of the Just A Call Away Series on telephone skills.
    What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Learn how to defuse anger and bring the situation to a satisfactory conclusion.

  • Just A Call Away Series
    • CC

    Just A Call Away Series

    Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.

  • Harassment The Real Scene
    • CC

    Harassment The Real Scene

    Get up close and personal with harassment issues and see how destructive they can be. This program aims to give the facilitator flexibility in choosing the most effective scenarios for their organizations.

  • Performance Matters - The Importance of Praise

    Performance Matters - The Importance of Praise

    John Cleese

    Part of the Performance Matters Series
    Hosted by John Cleese, this program will ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated.

  • Performance Matters - The Need for Constructive Criticism

    Performance Matters - The Need for Constructive Criticism

    John Cleese

    Part of the Performance Matters Series
    Hosted by John Cleese, this program will enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance.

  • 30 Ways to Make More Time

    30 Ways to Make More Time

    Managing Your Time Effectively
    Most people may think they are efficient. But unless they know how to manage their time, it’s unlikely they will ever be fully effective.

  • Little Things Mean a Lot

    Little Things Mean a Lot

    From Microinequities to Micro-affirmations With Brigid Moynahan
    The "little things" are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power.

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