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  • No Complaints? Complaints and Quality Management
    • 1994

    No Complaints? Complaints and Quality Management

    Quality Through Customer Service
    No Complaints Complaints and Quality Management will demonstrate the value of addressing the causes of customer complaints to improve the quality process.

  • The Mastery of Speaking as a Leader
    • 1994

    The Mastery of Speaking as a Leader

    Stanford Executive Briefings
    Terry Pearce President, Leadership Communication shows you the ways in which a leader can elevate a speech into a more powerful and ultimately productive experience for both speaker and listener.

  • Blue Eyed
    • 1995

    Blue Eyed

    Jane Elliott

    Jane Elliott's racism awareness exercise shocked the nation with its demonstration of discrimination & introduced diversity training in 1968. Now, she has brought her "blue-eyed brown/eyed" exercise to corporations.

  • Team Building:  What Makes A Good Team Player?
    • 1995

    Team Building: What Makes A Good Team Player?

    Based on the principles developed by Glenn M. Parker in the best-selling Parker Team-Player Survey, this video shows in detail the four primary team-member styles in action -- the contributor, the collaborator, the communicator and the challenger.

  • Violence:  The Risk From Within
    • 1995

    Violence: The Risk From Within

    Even trained professionals can’t reliably predict a person’s capacity for violence. But managers can learn to observe the telling signs of excessive stress that might be red flags pointing to more dangerous behavior to come.

  • But I Don't Have Customers
    • 1995

    But I Don't Have Customers

    But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization. Business and Government versions available.

  • The Goal - Dramatic Version
    • 1995

    The Goal - Dramatic Version

    The Goal shows your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results.

  • Beyond Sexual Harassment
    • 1995

    Beyond Sexual Harassment

    Other Forms of Harassment and Discrimination
    Harassment issues concerning age, religion, and gender can detonate a minefield of lawsuits.

  • Call to Order
    • 1995
    • CC

    Call to Order

    Converting Telephone Inquiries Into Sales
    Using proper telephone behavior, upselling and there by increasing profits are the themes of Call To Order.

  • Negotiating: Tying the Knot
    • 1995

    Negotiating: Tying the Knot

    A skill for life
    In business, as in life, negotiating a mutually beneficial deal is challenging. Give staff at all levels the skills to achieve an equitable outcome to any negotiation.

  • Winds of Change
    • 1995

    Winds of Change

    Patrick Stewart

    Winds of Change is a classic animated training film narrated by Patrick Stewart of the Star Trek series showing dramatic resistance to change.

  • The Difficult Guest
    • 1996
    • CC

    The Difficult Guest

    Learn how to deal with difficult and angry customers in this classic, best selling video.

  • We’re On The Same Team, Remember?
    • 1996

    We’re On The Same Team, Remember?

    This film clearly demonstrates that, to customers, image is often as important as the product or service itself. It is critical that every contact between employee and customer be positive.

  • The Grapevine
    • 1996

    The Grapevine

    John Cleese

    Communicating in a World of Change
    Avoid creating the situation in which employees spread rumors to fill the gap left by a lack of formal communication.

  • I’d Like A Word With You
    • 1996

    I’d Like A Word With You

    This humorous program shows managers and team leaders, who have responsibilities for staff, just how badly a discipline interview can be handled.

  • Legal and Effective Performance Appraisals
    • 1996

    Legal and Effective Performance Appraisals

    Performance appraisals provide an ideal opportunity for collaborative, two-way communication between supervisors and their employees. Yet, they also carry an incredible legal responsibility.

  • General Hospitable
    • 1996

    General Hospitable

    Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."

  • Jennifer James Collection
    • 1996

    Jennifer James Collection

    Jennifer James

    Jennifer James, Ph.D. is one of the top organizational speakers in the corporate and educational communities.

  • The Secret: Customer Service Uncovered
    • 1996

    The Secret: Customer Service Uncovered

    Break down the barriers to excellent customer service.
    With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems.

  • Doing Business in Argentina
    • 1996

    Doing Business in Argentina

    At the other end of the world, you'll discover an elegant country and a people fiercely proud of their rich European heritage. Your success depends on communication and international business etiquette. X

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