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  • Understanding the NEW A.D.A.

    Understanding the NEW A.D.A.

    The A.D.A. Amendments Act (A.D.A.A.A.) was signed into law in 2008 and is now in effect!
    Making sure your managers and supervisors are informed and trained on complying with this law has never been more important.

  • Give ‘Em the Pickle Training Video Bundle

    Give ‘Em the Pickle Training Video Bundle

    Bob Farrell

    Bob Farrell's PICKLE Training Programs All-In-One! These three videos are the perfect way to integrate the Pickle Principles into your organization. Soon, your whole team will be laughing their way to better service!

  • Winning Presentations

    Winning Presentations

    For Make or Break Moments
    A presentation development program designed to help you create more compelling presentations and increase your confidence as a speaker.

  • Getting the Light Bulb to Click

    Getting the Light Bulb to Click

    How to Promote Innovative Thinking at Your Company
    Most companies begin with a great idea. Nonetheless, these days one great idea is not enough. Your company must continually innovate if it’s going to thrive.

  • Focus on the Customer

    Focus on the Customer

    What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards? Find out as you hear four stories of how 3M has met special demands from their customers.

  • Diversity: Maximizing Customer Satisfaction Through Valuing Employees

    Diversity: Maximizing Customer Satisfaction Through Valuing Employees

    Diversity Maximizing Customer Satisfaction Through Valuing Employees contains three video vignettes that examine diversity issues surrounding personnel procedures, minority issues, the glass ceiling and customer service.

  • Service Impact Series

    Service Impact Series

    Make a Positive Impact on Your Service Today!  Service Impact! is a customer service training series designed to be used for meeting openers, training, and more!

  • Levels of Learning

    Levels of Learning

    Part of the Service Impact Series: The customer service field guide: discover how to identify and work with different types of customers and co-workers!  Be better able to help customers, based on skill level

  • Who Put a Lizard in my Lasagna? with Sam Glenn
    • CC

    Who Put a Lizard in my Lasagna? with Sam Glenn

    Sam Glenn

    Part of the Sam Glenn Series
    Learn how to bring the best of yourself to every interaction you have with customers and coworkers in the funny and motivational video hosted by Sam Glenn.

  • A Moment of Integrity

    A Moment of Integrity

    In the A Moment of Integrity training program, an ex-cop sentenced to life for conspiring to commit murder talks about the events, issues, and consequences that led up to his conviction.

  • A Kick in the Attitude with Sam Glenn
    • CC

    A Kick in the Attitude with Sam Glenn

    Sam Glenn

    Part of the Sam Glenn Series
    Sam Glenn uses humor and motivational stories to give you and your entire team a positive Kick in the Attitude in this award winning, funny and inspirational video.

  • When Change Happens, Adjust Your Sail with Sam Glenn
    • CC

    When Change Happens, Adjust Your Sail with Sam Glenn

    Sam Glenn

    Part of the Sam Glenn Series
    Sam Glenn gives you tools to overcome challenges in this funny and motivational video. Laugh as you and your team learn tools to navigate through change.

  • The Right Side Of The Line

    The Right Side Of The Line

    Creating a Respectful and Harassment-Free Workplace
    Now more than ever, your employees need to know exactly where the boundaries of acceptable and legal workplace behavior are drawn.

  • Sam Glenn Series
    • CC

    Sam Glenn Series

    Sam Glenn

    The Sam Glenn DVD Series contains of our 3 hilarious new programs featuring Sam's thoughts on attitude, change, and well... lizards!

  • Clarity Imperative

    Clarity Imperative

    Improve morale, reduce turnover and strengthen your organization's brand with this video that shows the importance of consistent messaging and how it translates to improved results.

  • The Respectful Workplace

    The Respectful Workplace

    Redefining Workplace Violence
    While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different.

  • ADA Compliance Series

    ADA Compliance Series

    Compliments, Not Complaints
    This two-part program provides a comprehensive overview of compliance with the Americans with Disabilities Act.

  • Women’s Millennium

    Women’s Millennium

    Tom Peters

    The $3 Trillion Market
    Join management expert Tom Peters along with Heather Shea for a powerful examination of our radically changing marketplace.

  • The Sexual Harassment Quiz (Original)

    The Sexual Harassment Quiz (Original)

    Jonathan Segal

    Attorney Jonathan Segal explores issues of sexual harassment in this interactive studio audience presentation.

  • Shifting Gears: Thriving in the New Economy with Nuala Beck

    Shifting Gears: Thriving in the New Economy with Nuala Beck

    Nuala Beck

    Economist Nuala Beck outlines the economic trends affecting business and government and provides insights into how to thrive in the new economy.

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