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  • Supervisor on the Scene: Coaching for Performance
    • 2013

    Supervisor on the Scene: Coaching for Performance

    Show supervisors how to make the right play.

  • Supervisor on the Scene: Decision Making
    • 2013

    Supervisor on the Scene: Decision Making

    Confident without being hasty, thorough without getting stuck in the details.

  • The Coping Project
    • 2013

    The Coping Project

    From the new Coping Project series comes three touching, reassuring films on adjusting to loss and acceptance of self that are rich in diversity and promote positive self-image.

  • HIPAA Compliance For Home Health and Hospice Care
    • 2013

    HIPAA Compliance For Home Health and Hospice Care

    Update your training and give employees an overview of the HIPAA Omnibus Rule with HIPAA Compliance for Home Health & Hospice Care. 

  • The Uh-Oh Syndrome
    • 2012
    • CC

    The Uh-Oh Syndrome

    Dr. Steve Robbins

    From Intolerance to Inclusion 
    This new diversity and inclusion DVD training program features Steve's favorite stories, examples from real life, and background science.

  • Preventing Workplace Bullying
    • 2012

    Preventing Workplace Bullying

    How to Recognize and Respond to Bullies at Work
    50% of the U.S. workforce reports either being bullied at work or witnessing someone else being bullied at work.

  • Responsible Business Communication
    • 2012

    Responsible Business Communication

    Alert your employees to the legal risks of poor business correspondence and educate them on proper writing practices.

  • Wrong Way Right Way: Ethics Cases
    • 2012

    Wrong Way Right Way: Ethics Cases

    Follow the trend and inject refreshing laughter into your ethics training. Skip the dry-lecture format and use the program’s humorous video snippets.

  • Dealing With Third Parties
    • 2012

    Dealing With Third Parties

    Help sharpen the "eyes and ears" that know, detect, and report the red flags - give your employees a basic guide to recognizing third-party corruption.

  • Cutting Edge Communication
    • 2012

    Cutting Edge Communication

    Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.

  • The Right Words at the Right Time - Customer Service Recovery for Government
    • 2012

    The Right Words at the Right Time - Customer Service Recovery for Government

    For front-line employees, having the exact words handy in a tense situation can make all the difference. When it comes to customer service recovery in the Public Sector, "It is WHAT you say, as well as HOW you say it."

  • The Right Words at the Right Time - Customer Service Recovery for Healthcare
    • 2012

    The Right Words at the Right Time - Customer Service Recovery for Healthcare

    Dealing with frustrated family members or patients who may be in pain can test the service skills of even the most experienced healthcare employees.

  • The Right Words at the Right Time: Customer Service Recovery for Retail
    • 2012

    The Right Words at the Right Time: Customer Service Recovery for Retail

    Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it. This valuable training equips your staff with a step-by-step process of turning frustrations or complaints into understanding and solutions.

  • Creating Positive Impressions
    • 2012

    Creating Positive Impressions

    The Creating Positive Impressions training program looks at how people conduct themselves when greeting clients, working together, body language and how to conduct yourself when making a first impression.

  • Developing Successful Mindsets
    • 2012

    Developing Successful Mindsets

    Steve’s negativity is now contagious, so watch as his coworkers and bosses try to help him create a more positive outlook.

  • Overcoming Disempowerment
    • 2012

    Overcoming Disempowerment

    Michael is upset about Carol’s bullying, and Marcus tries to inspire her to lead.

  • Embracing New Ideas
    • 2012
    • CC

    Embracing New Ideas

    Marcus encourages the group to share new ideas but nobody likes his idea.

  • Accepting Change
    • 2012

    Accepting Change

    Everyone is frustrated and resisting change. Steve helps them progress.

  • Surviving Stress and Burnout
    • 2012

    Surviving Stress and Burnout

    Overload causes anxiety, so Marcus offers a way for everyone to reduce stress, but it backfires. Stress must be managed effectively.

  • Breaking Bullying
    • 2012

    Breaking Bullying

    Bullying is harmful so Marcus offers a radical bullying prevention training session. Marcus takes a radical approach with the team to help them understand the consequences of bullying.

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