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  • Legal and Effective Interviewing II: The Right Questions

    Legal and Effective Interviewing II: The Right Questions

    This program provides you with a thorough, practical approach to training supervisors and managers in this vital aspect of employment and covers such topics as setting the interview tone, the general interview format, listening techniques and more.

  • Legal and Effective Progressive Discipline

    Legal and Effective Progressive Discipline

    A system of progressive discipline is the best safeguard against charges of discrimination and wrongful discharge.  In this video program, the steps of progressive discipline are clearly explained and the results of proper implementation are demonstrated.

  • Life Meets Work: Overcoming Stress, Fear and Anxiety

    Life Meets Work: Overcoming Stress, Fear and Anxiety

    Help your employees regain control of their lives by providing them with the necessary tools to recognize and cope with the many feelings that arise as a result of stress or crisis.

  • Love & Profit: The Art of Caring Leadership

    Love & Profit: The Art of Caring Leadership

    James Autrey

    During his twenty-eight years as a business leader, James Autry learned and practiced the art of caring leadership on a day to day, person to person basis.

  • Love ’Em or Lose ’Em: Employee Retention Trainer’s Toolkit

    Love ’Em or Lose ’Em: Employee Retention Trainer’s Toolkit

    Sharon Evans/Beverly Kay

    This Trainer's Toolkit® was created in cooperation with employee retention experts Beverly Kaye and Sharon Jordan-Evans, talented authors of the book Love 'Em or Lose 'Em: Getting Good People to Stay.

  • Peer Today, Boss Tomorrow:  Navigating Your Changing Role

    Peer Today, Boss Tomorrow: Navigating Your Changing Role

    Help newly promoted supervisors navigate their changing roles and have immediate impact!

  • It’s Show Time!

    It’s Show Time!

    Stew Leonard

    It’s motivational! It’s fun to watch! It’s about customer service and attitude! It’s a best seller! It’s Showtime!

  • An Inside Job:  Meeting Internal Customer Needs

    An Inside Job: Meeting Internal Customer Needs

    To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.

  • Planning and Organizing
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    Planning and Organizing

    Being disorganized creates stress. Planning and organizing achieves results.

  • Sexual Harassment:  You Make The Call

    Sexual Harassment: You Make The Call

    Sexual harassment continues to occur in today's workplace. The vast majority of problems happen because of a lack of understanding rather than intent.

  • Sexual Harassment:  It’s Not Enough To Know Better - The Series
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    Sexual Harassment: It’s Not Enough To Know Better - The Series

    Video-based training for employees and managers designed to help any organization reinforce its message that sexual harassment is unacceptable and will not be tolerated.

  • Sexual Harassment:  It’s Not Enough To Know Better - Employee Verison
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    Sexual Harassment: It’s Not Enough To Know Better - Employee Verison

    Video-based training for employees designed to help any organization reinforce its message that sexual harassment is unacceptable and will not be tolerated.

  • Sexual Harassment:  It’s Not Enough To Know Better - Manager’s Version
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    Sexual Harassment: It’s Not Enough To Know Better - Manager’s Version

    Video-based training for managers designed to help any organization reinforce its message that sexual harassment is unacceptable and will not be tolerated.

  • Survival Skills For The Future
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    Survival Skills For The Future

    Jennifer James

    In this video, Jennifer James teaches the skills that you and your organization need to succeed.

  • Time Challenged

    Time Challenged

    Time Challenged takes a humorous, good-natured look at overcoming the challenges of time management, as Kent works through his productivity dilemmas with a support group of recovering time-challenged individuals.

  • Time: The Next Dimension of Quality

    Time: The Next Dimension of Quality

    Time: The Next Dimension of Quality is for everyone in all organizations large and small who want to serve the customer better, be more competitive, and make breakthrough improvements in "Quality" performance.

  • Who Sold You This Then?

    Who Sold You This Then?

    Narration by John Cleese
    To give service staff an appreciation of the skills required to satisfy customers and represent the business in a professional light.

  • Selling With Passion

    Selling With Passion

    Fern Bratten

    Fern Bratten tells the hysterical story of how she got her start as a sales professional. Learn how to bring creativity, enthusiasm and passion to the job of selling. Laugh wile you learn to engage and entertain the customer. 

  • Selling By The Numbers - The Sales Essentials Series

    Selling By The Numbers - The Sales Essentials Series

    Fern Bratten

    Fern Bratten uses humor and personal stories to teach sales skills. In this second program in her 3-part series, she provides the essentials of successful selling. Fern provides four steps to sales success: selling is as easy as 1, 2, 3, and 4!

  • The Big Finish - Closing The Sale

    The Big Finish - Closing The Sale

    Fern Bratten

    Fern Bratten uses humor and personal stories to teach sales skills. In this third program in her 3-part series, she gives lessons for closing the sale.

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