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  • Sales Essentials Series

    Sales Essentials Series

    Fern Bratten

    Fern Bratten knows a lot about sales and customer service - she has been in the sales business for many years. Now she has put her experience into this fun and motivational series.

  • In Search of Quality Series

    In Search of Quality Series

    Robert H. Waterman, Jr.

    The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more. 

  • Cut Protection
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    Cut Protection

    By recognizing hazards, working smart and wearing the right personal protective equipment, employees can work injury-free.

  • Straight Talking

    Straight Talking

    John Cleese

    The Art of Assertiveness
    The ability to ’speak up’ in an effective, assertive manner is a mandatory skill for all employees. John Cleese shows how to master the techniques of assertive behavior in a series of settings.

  • I Wasn’t Prepared For That

    I Wasn’t Prepared For That

    Overcoming the Fear of Making Presentations
    Fear. That's the main reason most people won’t make presentations, or make them poorly.

  • Sell It To Me!

    Sell It To Me!

    Essential Skills for All Salespeople
    Equip staff with the necessary skills to develop and nurture professional and productive customer relationships.

  • Change and Innovation through Brainstorming

    Change and Innovation through Brainstorming

    John Sweeney

    Unlocking the potential of your next meeting...
    Whether it is doing more with less, or finding the next great new product, this program will increase your team's ability to generate new ideas.

  • Inside Information

    Inside Information

    A silo-buster's guide to internal customer service
    Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect.

  • The Wisdom of Caring Leaders

    The Wisdom of Caring Leaders

    Donald Van de Mark

    The Wisdom of Caring Leaders is a motivational corporate training leadership video with Donald Van de Mark, former anchorman and journalist at CNN, CNBC and public television.

  • Understanding the NEW A.D.A.

    Understanding the NEW A.D.A.

    The A.D.A. Amendments Act (A.D.A.A.A.) was signed into law in 2008 and is now in effect!
    Making sure your managers and supervisors are informed and trained on complying with this law has never been more important.

  • Give ‘Em the Pickle Training Video Bundle

    Give ‘Em the Pickle Training Video Bundle

    Bob Farrell

    Bob Farrell's PICKLE Training Programs All-In-One! These three videos are the perfect way to integrate the Pickle Principles into your organization. Soon, your whole team will be laughing their way to better service!

  • Winning Presentations

    Winning Presentations

    For Make or Break Moments
    A presentation development program designed to help you create more compelling presentations and increase your confidence as a speaker.

  • Getting the Light Bulb to Click

    Getting the Light Bulb to Click

    How to Promote Innovative Thinking at Your Company
    Most companies begin with a great idea. Nonetheless, these days one great idea is not enough. Your company must continually innovate if it’s going to thrive.

  • Focus on the Customer

    Focus on the Customer

    What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards? Find out as you hear four stories of how 3M has met special demands from their customers.

  • Diversity: Maximizing Customer Satisfaction Through Valuing Employees

    Diversity: Maximizing Customer Satisfaction Through Valuing Employees

    Diversity Maximizing Customer Satisfaction Through Valuing Employees contains three video vignettes that examine diversity issues surrounding personnel procedures, minority issues, the glass ceiling and customer service.

  • Service Impact Series

    Service Impact Series

    Make a Positive Impact on Your Service Today!  Service Impact! is a customer service training series designed to be used for meeting openers, training, and more!

  • Levels of Learning

    Levels of Learning

    Part of the Service Impact Series: The customer service field guide: discover how to identify and work with different types of customers and co-workers!  Be better able to help customers, based on skill level

  • Who Put a Lizard in my Lasagna? with Sam Glenn
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    Who Put a Lizard in my Lasagna? with Sam Glenn

    Sam Glenn

    Part of the Sam Glenn Series
    Learn how to bring the best of yourself to every interaction you have with customers and coworkers in the funny and motivational video hosted by Sam Glenn.

  • A Moment of Integrity

    A Moment of Integrity

    In the A Moment of Integrity training program, an ex-cop sentenced to life for conspiring to commit murder talks about the events, issues, and consequences that led up to his conviction.

  • A Kick in the Attitude with Sam Glenn
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    A Kick in the Attitude with Sam Glenn

    Sam Glenn

    Part of the Sam Glenn Series
    Sam Glenn uses humor and motivational stories to give you and your entire team a positive Kick in the Attitude in this award winning, funny and inspirational video.

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