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  • Communication Counts
    • 2012

    Communication Counts

    The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem.

  • Customer-Centric Innovation
    • 2012

    Customer-Centric Innovation

    Stanford Executive Briefings
    Lara Lee Chief Innovation and Operating Officer, Continuum

  • Innovation Engine
    • 2012

    Innovation Engine

    Stanford Executive Briefings
    Tina Seelig Executive Director, Stanford Technology Ventures Program

  • Strategy for Transformational Change
    • 2012

    Strategy for Transformational Change

    Stanford Executive Briefings
    Brad Smith President and CEO, Intuit Inc.

  • Online Marketing Strategies
    • 2012
    • CC

    Online Marketing Strategies

    As a marketing medium, the Internet now ranks ahead of TV, radio, and print as the preferred marketing method for businesses, brands, and organizations around the world. 

  • Meeting Management Challenges 1
    • 2012
    • CC

    Meeting Management Challenges 1

    Meeting Management Challenges 1 is an ideal resource for any business or manager wanting greater insight into their employees and the various strategies for dealing with difficult situations.

  • Meeting Management Challenges 2
    • 2012

    Meeting Management Challenges 2

    Workplaces are fast-paced, challenging, and diverse environments that can create conflict and misunderstanding. Successful resolution of problems among colleagues is a vital aspect of good management. 

  • Successful Selling
    • 2013

    Successful Selling

    A Practical Video Guide to Sales
    The Successful Selling training program is a fast-paced and practical guide to sales for sales professionals.

  • Tell Me a Story
    • 2013

    Tell Me a Story

    A Powerful Way to Inspire Action
    The right story told at the right time gets people to feel a certain way and inspires them to take a specific action or buy-in to an idea.

  • Sales 101: Finding the Itch - Barkles Meeting Video
    • 2013

    Sales 101: Finding the Itch - Barkles Meeting Video

    THE BARKLES

    In this funny sales meeting video, you'll see how to overcome objections and really connect with the customer... and close the sale!

  • Truly FURRific Customer Service  - Barkles Meeting Video
    • 2013

    Truly FURRific Customer Service - Barkles Meeting Video

    THE BARKLES

    Some customers are difficult to please... but Ollie will show you how to deal with a difficult customer and deliver truly terrific customer service.

  • Disruptive Behavior: Too Great A Cost
    • 2013

    Disruptive Behavior: Too Great A Cost

    Disruptive Behavior points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety.

  • HIPAA Rules & Compliance
    • 2013

    HIPAA Rules & Compliance

    Update your training and give employees an overview of the HIPAA Omnibus Rule with the HIPAA Rules & Compliance training program.

  • Diversity: Respect at Work
    • 2013

    Diversity: Respect at Work

    Just as each instrument in a band is needed to weave a rich harmony, so does every employee in an organization contribute to its goals.

  • Customer Service Counts
    • 2013
    • CC

    Customer Service Counts

    Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!

  • Customer Service: The Telephone Connection
    • 2013
    • CC

    Customer Service: The Telephone Connection

    Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.

  • The Right Words at the Right Time - Customer Service Recovery for Business
    • 2013

    The Right Words at the Right Time - Customer Service Recovery for Business

    This valuable customer service training program equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.

  • The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality
    • 2013

    The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    From complaints about parking fees to sending food back, this training program is designed to provide hospitality employees with a step-by-step process of turning frustrations and complaints into understanding and solutions. 

  • Minimizing Gender Bias in the Workplace
    • 2013

    Minimizing Gender Bias in the Workplace

    Stanford Executive Briefings
    Shelley Correll Director, Layman Institute, Professor of Sociology, Stanford University

  • Strategy and the Purpose-Driven Leader
    • 2013

    Strategy and the Purpose-Driven Leader

    Stanford Executive Briefings
    Cynthia Montgomery Professor of Business Administration & Director of Research, Harvard Business School

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