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Results: 1 - 8 of 8

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Course View Style
Actions and Attitudes
Providing Extraordinary Customer Service The biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop their customer service and selling techniques.
Providing Extraordinary Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specifi... read more
DVD style course with completion certificate only
Building Your Team
Recruiting, Interviewing & Hiring Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team.
Recruiting, Interviewing & HiringThis program covers the three main components in building your team: recruiting, interviewing and hiring. Great teams don't just happen - they are carefully crafted over time.This program presents the simple techniques you can use anywhere to meet new recruits and ge... read more
Five Star Selling
Easy Steps to Great Retail Sales Perfect for new employees or to freshen-up seasoned veterans, this program presents a logical, five-step selling process which everyone can easily learn.
Easy Steps to Great Retail Sales Perfect for new employees or to freshen-up seasoned veterans, this program presents a logical, five-step selling process which new hires can easily learn and start using with customers right away. With scenes set in a florist’s shop, a hardware store, a men’s clothie... read more
DVD style course with completion certificate only
Leadership Through Communication
Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization.
Leadership is a skill which must be developed and practiced.This program focuses on building new leaders for all divisions and at all levels of your retail organization.With an emphasis on communication skills, we learn some of the specific tools managers may use to improve individual and team perfo... read more
Retail Learning Library
The Retail Learning Library is a Series that covers orientation, selling skills, customer service, recruiting, leadership, loss prevention, and harassment & discrimination.
The Retail Learning Library is a 7 DVD Series that covers: Orientation Selling Skills Customer Service Recruiting, Interviewing, and Hiring Leadership Through Communication Loss Prevention Harassment and Discrimination Actions and Attitudes (18 Minutes) Today, more than ever, the biggest advantage o... read more
The S.T.O.P. Shop
Shrinkage Training and Orientation Program Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.
Shrinkage Training and Orientation Program The STOP Shop presents simple loss prevention techniques which should become a part of every employee’s routine.Specifically, the viewer will learn exactly what is expected of them in preventing losses. Topics include dealing with short change artists, spot... read more
Welcome to the Team
This program discusses the basics of retail employment. Topics presented include job responsibilities, basic loss prevention, appearance and dress code, and safety.
Welcome to the Team is an orientation program for new hires in a retail environment. This program will teach your employees the basics of any retail job and get them prepared to enter your workforce. Part of the Retail Laerning Library, Welcome to the Team is one of the only retail employee orientat... read more
What's Holding You Back?
We all face obstacles but amazingly, some of the most successful people in history have overcome some of the most difficult obstacles. What’s Holding You Back? is great way to start or close any business meeting or training session!
We all face obstacles but amazingly, some of the most successful people in history have overcome some of the most difficult obstacles. Amelia Earhart, Franklin Delano Roosevelt, Henry Ford, Abraham Lincoln, Thomas Edison, and Helen Keller are profiled in this 3 minute motivational meeting opener. Wa... read more
DVD style course with completion certificate only