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What You Are Is Where You Were When - The Original
The first video in the original Dr. Morris Massey series.
This is the original best seller, the in-depth introduction to Massey’s value analysis theory. In this tape, you will understand the development of the three self-programming periods that form our value systems and increase self-awareness. Finally, Morris will reveal how gut-level values determine o... read more
Featured Programs DVD style course with completion certificate only
Deliver Outstanding Customer Service!
Customer Experience (CX) is all about living your why (purpose) and providing meaningful and memorable experiences for your customers. Not occasionally, but consistently. People are the experience, and experience is the marketing! A clear focus on creating memorable experiences for your customers is... read more
How to Engage, Inspire and Empower Leaders in Your Organization
Reverse your leadership to boost employee engagement!Employee Engagement is the main driver for your organization to be able to deliver great customer service. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that companies with engaged emp... read more
Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a... read more
Featured Programs Video course with post-test
Customers with Disabilities: Delivering Excellent Service
The goal of this disability training program and video is simple: it will help every associate deliver the best customer service to people with disabilities. Includes post viewing quiz and trainers guide.
If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. Customers wi... read more
Featured Programs Interactive course with lessons, pre-test, and post-test