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Results: 1 - 12 of 171

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1 on 1 - Informal Employee Performance Review
Employees desire performance feedback from their supervisor; not just a "good job" or "you can do better" every now and then; informal or formal, we all want meaningful and cyclical appraisal.
Employees desire performance feedback from their supervisor; not just a "good job" or "you can do better" every now and then; informal or formal, we all want meaningful and cyclical appraisal. How many things can you do as a manager that will produce measurable improvement in employee performance an... read more
DVD style course with completion certificate only
A Clear Picture - Harassment In The Public Sector
This program provides instruction on harassment prevention and deals with issues like the No Fear Act and the Reasonable Person Standard, which are specific to the public sector.
Harassment claims cost employers millions every year.Is your organization at risk? The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale.Effective anti-harassment training is one of th... read more
A Kick in the Attitude with Sam Glenn
Part of the Sam Glenn Series Sam Glenn uses humor and motivational stories to give you and your entire team a positive Kick in the Attitude in this award winning, funny and inspirational video.
Part of the Sam Glenn DVD Series Let’s face it, we can all benefit from a positive attitude. In fact, we can all use a good “Kick In The Attitude” now and then. But how do you do it? Well, Sam Glenn has the answer – and you’ll laugh as you learn in this humorous and motivational video. We cannot con... read more
DVD style course with completion certificate only
A.C.E. It! How To Solve Tough Workplace Problems
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more.
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to ... read more
Actions and Attitudes
Providing Extraordinary Customer Service The biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop their customer service and selling techniques.
Providing Extraordinary Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specifi... read more
DVD style course with completion certificate only
An ADA Customer Service Course for Employees from McGuire Associates
The goal of this ADA customer service video training program is simple: it will help every employee deliver the best customer service to people with disabilities.
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
Video course with post-test
Apologizing Carefully
Apologize when you have done something wrong. It clears the air so everyone can move forward.
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more
DVD style course with completion certificate only
Attitude Is...
Attitude. A little thing makes a big difference in your life AND career.
A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. Attitude. A little thing makes a big difference in your life AND career. This short program shares thoughtful and poignant messages regarding the power and impacts of your attitude.The Attitude Is prog... read more
Attitude: Radiating Possibility
Ben Zander, in his best selling video is the renowed Philharmonic Orchestra conductor takes you through a motivational presentation on improving your attitude, leadership and business.
World-renowned conductor of the Boston Philharmonic Orchestra, Ben Zander, delivers a revolutionary approach for breaking mental barriers that prevent connection with others. In this best-selling video training program Attitude: Radiating Possibility! Ben Zander teaches all employees, from the front... read more
DVD style course with completion certificate only
Avoiding Litigation Landmines
A Survival Guide for Managers The best way to defuse a lawsuit is not to get involved in one. And in a world where one in every five managers will become involved in litigation, you have to make sure you're not one of them.
A Survival Guide for ManagersThe best way to defuse a lawsuit is not to get involved in one. And in a world where one in every five managers will become involved in litigation, you have to make sure you're not one of them. The Avoiding Litigation Landmines program dramatizes the ways by which manage... read more
Back to the Basics: A Five-Part Series on Business
Back to the Basics is a five-part series designed to introduce young adults to the work world. Learn problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image.
Back to the Basics is a five-part series designed to introduce young adults to the work world. The Back to the Basics training series addresses the issues of problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image. Specialists in career pla... read more
Bad Apples
How to Deal with Difficult Attitudes It's sad but true, one or more "bad apples" can spoil a bunch of your best performers - or undermine your organizational culture.
How to Deal with Difficult AttitudesIt's sad but true--one or more "bad apples" can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and cl... read more