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Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a... read more
Featured Programs Video course with post-test
Beyond Words: Customer Service and Sales Series
Are you ready to take your organization to the next level of sales and customer service? Learn to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication.
Are you ready to take your organization to the next level of sales and customer service? In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understa... read more
Customers with Disabilities: Delivering Excellent Service
The goal of this disability training program and video is simple: it will help every associate deliver the best customer service to people with disabilities. Includes post viewing quiz and trainers guide.
If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. Customers wi... read more
Featured Programs Interactive course with lessons, pre-test, and post-test
Drop by Drop
Don't let tiny prejudices destroy your organization! Drop by Drop demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace!
Don't let tiny prejudices destroy your organization! Who said you shouldn't sweat the small stuff? What if those small things undermined morale and reduced productivity? Drop by Drop demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your wor... read more
How to Engage, Inspire and Empower Leaders in Your Organization
Reverse your leadership to boost employee engagement!Employee Engagement is the main driver for your organization to be able to deliver great customer service. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that companies with engaged emp... read more
Deliver Outstanding Customer Service!
Customer Experience (CX) is all about living your why (purpose) and providing meaningful and memorable experiences for your customers. Not occasionally, but consistently. People are the experience, and experience is the marketing! A clear focus on creating memorable experiences for your customers is... read more
The Happiness Advantage with Shawn Achor
The Happiness Advantage training video gives everyone in your organization a formula for improving productivity, overcoming challenges and improving teamwork – all while improving their mindset.
The Happiness Advantage training video gives you a formula for improving productivity, overcoming challenges, increasing cognitive abilities, and improving teamwork – all while improving your mindset. This comprehensive training program is based on Shawn Achor’s book, Happiness Advantage: The Seven ... read more
Harassment - A New Look for Employees
New Harassment Training! Bullying, cyber bullying, sexting, and discrimination of younger workers are just a few of the recent and pervasive manifestations of harassment and hostile environments.
New Harassment Training! You’ve trained your employees on harassment, and they may be familiar with the mandate of Title VII of the 1964 Civil Rights Act, which forbids discrimination based on a person’s race, color, religion, sex and national origin. But are they aware that harassment can occur and... read more
This best selling program will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone.
Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it’s important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization!In addition to s... read more
How to Deal With Cultural Diversity in the Work Place
We no longer live and work in an insular market-place. We are now part of a worldwide economy with competition coming from nearly every continent.
We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things differently doesn't mean they're wrong. They may just be looking at things in a totally different way. In the DVD training program How to Deal with Cultural Diversity in the Work Pla... read more
How to Plan, Write and Give a Winning Presentation
Divided into 3 sections: planning, writing and giving a presentation, this training program will help you overcome presentation jitters and deliver a great speech!
Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three sections—planning, writing and giving a presentation, The Basics of How to Plan Write and Give a Winning Presentation! will help you overcome the “presentatio... read more
In Search of Excellence with Tom Peters
The In Search of Excellence DVD is one of the all time classic training films. Case studies from Disney, 3M, Stew Leonard’s, North American Tool & Die, and others give insights into excellence and customer service.
Motivate your employees to be more innovative, responsive and committed than ever before! The In Search of Excellence video is one of the best selling training programs of all time. As you watch this intriguing and inspiring program - Tom Peters and Bob Waterman are your hosts and guides for a far-... read more