Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

All pricing


A Body Language Guide for Healthcare Professionals

Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can!

Day after day, your patients are communicating with you through body language – and you are communicating back to them through your body language.

Recognizing the most common body language cues can help you to understand what a patient may be thinking, but not necessarily saying. More importantly, learning body language cues can help you diagnose patients more accurately.

Beyond Words for Healthcare will improve your ability to communicate with patients. The major challenge that exists in the healthcare industry today is the ability to strike a balance between business efficiency and taking the time to provide needed bedside manners.

Key Learning Points

  • Understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency
  • Improve communication between staff and patient
  • Express yourself in ways that will convey likable qualities to both patients and co-workers
  • Learn about the importance of facial expressions, hand cues, body positioning, and more

Purchase Includes:

  • Beyond Words for Healthcare DVD(24 Minutes)
  • Beyond Words for Healthcare Leader's Guide
Featured Programs
Customer Service
Leadership and Management
Special Offers and Combo Packages
An Enterprise Media Program
Non Verbal Communication
Healthcare Customer Service
Video Running Time (minutes)
Lead Distributor
Enterprise Media
Enterprise Media
Presentation Style
Dramatic Presentation
Course ID


Guides & Workbooks

Download Beyond Words for Healthcare - Discussion Guide Preview

Only preview versions of handouts can be viewed without a license.

You might also like

It's a Dog's World
New Release! 2nd Edition! This newly-updated version of a customer favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
New Release! 2nd Edition! It's A Dog's World is a classic, bestselling training DVD for professionals in healthcare. In just 14 minutes you'll never be able to view patient interactions the same way again! This light-hearted look through the patient's perspective bypasses typical viewer resistance a... read more
Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
Featured Programs DVD style course with completion certificate only
Beyond Words - Hiring and Interviewing
3 Part Series Applicants can give good answers but their body language may convey doubt or deception. Learn the nonverbal body cues that can help anyone make a more informed hiring decision!
3 Part Series Applicants can give good answers, but their body language may convey doubt or deception. Learn the nonverbal body cues that can help anyone make a more informed hiring decision! Knowing how to read an applicant’s body language is essential in determining the right candidate for a posit... read more
DVD style course with completion certificate only