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An ADA Customer Service Course for Employees from McGuire Associates
The goal of this ADA customer service video training program is simple: it will help every employee deliver the best customer service to people with disabilities.
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
Video course with post-test
An Inside Job: Meeting Internal Customer Needs
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.Everyone in an organization forms part of a ‘customer-service chain’, which leads from dealing with customers right through the business. In a hotel scenario, an investigator is call... read more
Another Look
Defining Respect in Healthcare Help all employees experience, first hand, the critical role respect plays in ensuring compassionate and effective healthcare!
Defining Respect in Healthcare Help all employees experience, first hand, the critical role respect plays in ensuring compassionate and effective healthcare! Today most hospitals are understaffed. With that in mind, Another Look: Defining Respect in Healthcare is designed for healthcare professional... read more
Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a... read more
Featured Programs Video course with post-test
Bloodborne Pathogens
While not transmitted through casual contact, bloodborne pathogens present a risk in just about any workplace. 
Dr. Andrew Zolopa Stanford University School of Medicine While not transmitted through casual contact, bloodborne pathogens present a risk in just about any workplace. That’s why it’s important to train all employees, not only those in positions where exposure hazards are a routine part of their job... read more
Bloodborne Pathogens: Protection In The Home Care Setting
Home healthcare providers can be exposed to blood and potentially infectious body fluid, regardless of specific responsibilities.
As a home healthcare provider, you can be exposed to blood and potentially infectious body fluids - regardless of your specific responsibilities. Bloodborne Pathogens Protection In The Home Care Setting outlines the proper precautions that you should follow to ensure your safety on the job. Covers O... read more
Call of the Mummy
The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.
With entertaining vignettes featuring customer service representatives in government, health care and business, Call of the Mummy shows your CSRs eight key skills for providing quality service to everyone who calls in. Telephone customer service representatives (CSRs) give an organization heart, sou... read more
The Comeback
At one time or another, every organization will have to deal with grief and loss in some capacity. Loss is difficult not only for the person directly experiencing it, but also for their co-workers.
At one time or another, every organization will have to deal with grief and loss in some capacity. Loss is difficult not only for the person directly experiencing it, but also for their co-workers. The Comeback is about a man who returns to work following an absence. His co-workers are uncomfortable... read more
Cultural Competency: Just Good Healthcare
What is Cultural Competency? In simple terms, it-s medicine at its best: non-judgmental, patient-centered care.
What is Cultural Competency? In simple terms, it’s medicine at its best: patient-centered care. Healthcare providers who are sensitive to the cultural and religious beliefs of the communities they serve, particularly surrounding health and illness, provide patient-centered care. It’s considered cult... read more
Customer Service As Natural As Child's Play
We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.
We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you ca't also get your work done.Customer Service Natural As Childs Play details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enli... read more
Customer Service Training Series
How to Achieve Consistent Excellence in Customer Service The 3 programs in this series offer real-life examples and give you specific steps to implement in your organization.
How to Achieve Consistent Excellence in Customer Service The 3 programs in this series offer real-life examples of service excellence that give you specific steps to implement in your organization. No matter what customer service programs you currently use, this series is an effective and valuable e... read more
Disruptive Behavior: Too Great A Cost
Disruptive Behavior points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety.
The Disruptive Behavior Too Great A Cost training video defines disruptive behavior among healthcare workers, providing examples and differentiating subtle forms from obvious manifestations. Disruptive Behavior points out the impact of disruptive behavior on employee health, morale, performance, tur... read more