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About

Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples of service excellence. Your audience will be watching the story of one of the greatest service turnarounds ever.

At #10 on Fortune's best workplaces list, they figured out how to be one of the most effective service providers anywhere, any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how they did it and apply their lessons to your own organization!

Key Learning Points

  • Be ready for moments of truth
  • Achieve through change
  • Always think "customer"
  • Find a way to make a difference
  • Teamwork works
  • Everyone must be involved, everyone!
  • Be a service hero

This program is part of the Customer Service Training Series, which is available with discounted pricing.

This is available as part of

Customer Service Training Series
How to Achieve Consistent Excellence in Customer Service The 3 programs in this series offer real-life examples and give you specific steps to implement in your organization.
How to Achieve Consistent Excellence in Customer Service The 3 programs in this series offer real-life examples of service excellence that give you specific steps to implement in your organization. No matter what customer service programs you currently use, this series is an effective and valuable e... read more
Topics
Healthcare
Customer Service
Special Offers and Combo Packages
Uses
An Enterprise Media Program
Healthcare Customer Service
Video Running Time (minutes)
15:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media
Presentation Style
Documentary w/Instruction
Course ID
00333

Guides & Workbooks

Description
Download Service Heroes - Leader's Guide Preview

Only preview versions of handouts can be viewed without a license.

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