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Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples of service excellence. Your audience will be watching the story of one of the greatest service turnarounds ever.

At #10 on Fortune's best workplaces list, they figured out how to be one of the most effective service providers anywhere, any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how they did it and apply their lessons to your own organization!

Key Learning Points

  • Be ready for moments of truth
  • Achieve through change
  • Always think "customer"
  • Find a way to make a difference
  • Teamwork works
  • Everyone must be involved, everyone!
  • Be a service hero

This program is part of the Customer Service Training Series, which is available with discounted pricing.

Customer Service
Special Offers and Combo Packages
An Enterprise Media Program
Healthcare Customer Service
Video Running Time (minutes)
Lead Distributor
Enterprise Media
Enterprise Media
Presentation Style
Documentary w/Instruction
Course ID

Guides & Workbooks

Download Service Heroes - Leader's Guide Preview

Only preview versions of handouts can be viewed without a license.

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