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Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples of service excellence. Your audience will be watching the story of one of the greatest service turnarounds ever.
At #10 on Fortune's best workplaces list, they figured out how to be one of the most effective service providers anywhere, any industry. Their main secret is really just common sense: everybody can make a difference and is expected to do so. Watch how they did it and apply their lessons to your own organization!
Key Learning Points
- Be ready for moments of truth
- Achieve through change
- Always think "customer"
- Find a way to make a difference
- Teamwork works
- Everyone must be involved, everyone!
- Be a service hero
This program is part of the Customer Service Training Series, which is available with discounted pricing.
Guides & Workbooks
- Download Service Heroes - Leader's Guide Preview
Only preview versions of handouts can be viewed without a license.