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Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a... read more
Featured Programs
Video course with post-test
Service Heroes: Customer Service Turnaround
Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!
Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples... read more
DVD style course with completion certificate only