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Results: 1 - 12 of 423

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10 Vital Rules for Giving Incredible Speeches and Why Theyre Irrelevant
Tom Peters tackles the fear of public speaking with instruction and tips on how to relax and overcome the obstacles.
Once a year, Toastmasters International gathers its representatives from chapters around the world to present its prestigious Golden Gavel Award. In 1990, the award went to Tom Peters, certainly one of the most requested speakers in the business world. In accepting the award, Peters addressed the au... read more
DVD style course with completion certificate only
50 Ways To Keep Your Customers
50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
The 7 Habits of Highly Effective People
The PBS presentation of Stephen Covey's best selling book "The Seven Habits of Highly Effective People".
Produced by the award-winning team that brought you "In Search of Excellence", this program as seen on PBS will provide you with valuable insights into how the 7 Habits work on an individual level, with organizations and entire communities.Through testimonials, you can enhance your principle-centere... read more
A Complaint is a Gift
Using Customer Feedback as a Strategic Tool  Show your team that complaints are an opportunity for everyone to learn & build customer relationships. True customer service isn’t catchy slogans or empty promises.
Using Customer Feedback as a Strategic Tool In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues ... read more
DVD style course with completion certificate only
A Kick in the Attitude with Sam Glenn
Part of the Sam Glenn Series Sam Glenn uses humor and motivational stories to give you and your entire team a positive Kick in the Attitude in this award winning, funny and inspirational video.
Part of the Sam Glenn DVD Series Let’s face it, we can all benefit from a positive attitude. In fact, we can all use a good “Kick In The Attitude” now and then. But how do you do it? Well, Sam Glenn has the answer – and you’ll laugh as you learn in this humorous and motivational video. We cannot con... read more
DVD style course with completion certificate only
A Leader's Legacy
Stanford Executive Briefings Jim Kouzes Executive Fellow, Center for Innovation and Entrepreneurship, Leavey School of Business, Santa Clara University
Jim Kouzes Executive Fellow, Center for Innovation and Entrepreneurship, Leavey School of Business, Santa Clara University Based on 25 years of research, Jim Kouzes explores the tough and often ambiguous issues that today's leaders must grapple with, including how you can't take trust for granted, w... read more
A Workout for the Mind
Training programs from Dr. James will help your managers and employees better understand and manage change at work and in their personal lives.
Training programs from Dr. James will help your managers and employees better understand and manage change at work and in their personal lives. Technological, organizational and cultural change can be frightening, as well as tremendously personal. In her latest lecture, Dr. Jennifer James provides y... read more
DVD style course with completion certificate only
Acting with Power
Stanford Executive Briefings Deborah Gruenfeld Stanford Graduate School of Business illustrates how our nonverbal behavior affects how we are perceived in a hierarchy
Deborah Gruenfeld Stanford Graduate School of Business Combining research on the psychology of power with the acting skills of the theater, Professor Gruenfeld illustrates how our nonverbal behavior affects how we are perceived in a hierarchy — far more than the words or arguments we use. Acting wit... read more
Adventures in Sales, Service, and Self-Esteem
Motivate and inspire your employees to higher levels of sales and service. You'll be entertained with animation, music and effects as you learn six key lessons.  Bonus material on angry customers.
Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers?If you are, then you need Adventures in Sales, Service and Self-Esteem. You’ll be entertaine... read more
DVD style course with completion certificate only
America3: The Power to Create
Put the formula that won America’s Cup, yachting’s most coveted prize, to work in your organization. Learn about the power of teamwork, technology, and talent.
Put the formula that won America's Cup, yachting's most coveted prize, to work in your organization. The crew of America 3 won the America's Cup by overcoming obstacles and focusing on teamwork, technology, and talent. You can learn how this unique combination of organizational skills led to victory... read more
DVD style course with completion certificate only
America3: The Power to Create Meeting Opener
A meeting opener version of the popular full-length training film "America 3" featuring an everyday crew in the America’s Cup race.
Put the formula that won America’s Cup, yachting’s most coveted prize, to work in your organization. Traditionally, America’s Cup has been an award for superstars. But in 1992, all of that changed. The crew of America3 won the America’s Cup by overcoming obstacles and focusing on teamwork, technolog... read more
Another Meeting?
Watch how a meeting that starts with mundane information can be transformed. This over-the-top video will motivate everyone to have better meetings – and you’ll laugh, too!
Tired of meetings that are unnecessary, aimless and lack productivity? Well thankfully here is a meeting opener that will help make your meetings shorter, more focused, more productive, and fun! In this meeting opener you will see how a meeting that starts with mundane information and tasks complete... read more
DVD style course with completion certificate only