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Dealing with Angry Customers
Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers? Dealing with Angry Customers: Peter takes you through a seven-step program for dealing with... read more
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Customer Service: OR ELSE
Watch this "call to arms" as told by an insightful and at times outrageous performer. Using examples of good and bad service, Glen shows you how to create Great Service.
In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this call to arms as told by an insightful and at times outrageous performer. Using examples of good and bad service, Customer Service Or Else shows you how to create ... read more
DVD style course with completion certificate only
Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service.
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
Featured Programs
DVD style course with completion certificate only
Customer Service To The Rescue!
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You'll hit the ground laughing as the scene unfolds – and as the tension builds.
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do – at least after a funny interaction on the phone. Customer Service to the Rescue is the perfect video to celebrate and thank all your employees who deliver great cu... read more
DVD style course with completion certificate only
Selling By The Numbers - The Sales Essentials Series
Fern Bratten uses humor and personal stories to teach sales skills. In this second program in her 3-part series, she provides the essentials of successful selling. Fern provides four steps to sales success: selling is as easy as 1, 2, 3, and 4!
Ask Fern Bratten, and she'll tell you, "sales can be as easy as 1,2,3 and 4." In this humorous and motivational presentation Fern will tell you how to achieve success in sales. Fern opens with a motivational message about sales - selling is the art of creating desire. You need to understand your cus... read more
DVD style course with completion certificate only
Sales Motivation and Results Today - S.M.A.R.T.
Football’s winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden talk about how to be successful at selling. Learn four critical selling skills in order to optimize success.
Part of the Winning Coaches Series Football’s winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden talk about how to be successful at selling in this fast-paced training program. These coaches have an amazing track record of success. Now you can take their core lessons and apply them ... read more
Featured Programs
DVD style course with completion certificate only
Muppets - Sell! Sell! Sell!
The Muppets Sell Sell Sell is the most popular Muppet Meeting Opener. The title of this motivational "tour de farce" says it all. A rousing way to open or close any meeting, reminding the audience how all business is based on selling!
Muppet Meeting Opener The Muppets Sell Sell Sell is the most popular Muppet Meeting Opener. The title of this motivational "tour de farce" says it all. A rousing way to open or close any meeting, reminding the audience how all business is based on one thing - selling. The Muppets Sell Sell Sell - wh... read more
Featured Programs
DVD style course with completion certificate only