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About

In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this call to arms as told by an insightful and at times outrageous performer. Using examples of good and bad service, Customer Service Or Else shows you how to create Great Service.

Complimentary Reviews

"...get ready for an unusually frank, honest and at times poignant surprise. Glen presents an entertaining look at not only customer service, but also basic human interaction and the related intangibles of self discipline and accountability." -- Training Media Review

"This video would be worthwhile in any venue. It defines standards and sets boundaries that could conceivably be new experiences for some people, regardless of capacity - either as customers or as in customer service. In fact, this video could benefit companies that don't even have customer service departments. It's not only a look at business, it's also a look at life." -- Training Media Review.

"You will laugh at Glen's rapier wit and keen scrutiny of every indignity ever endured at the mercy of an indifferent, bored, insulting or hostile salesperson, receptionist, national corporation or medical doctor. No one escapes." -- Training Scene

Key Learning Points

  • You are responsible for the customer
  • Go beyond good; give great service
  • People love to buy from people who love to sell
  • There is no finish line
  • Do it!

Purchase Includes

  • Customer Service Or Else DVD (59 Minutes)
  • Customer Service Or Else Leader's Guide

This program is part of the Peter Glen Series which is available with discounted pricing.

This is available as part of

Peter Glen Series
During the last twenty-five years, Peter Glen traveled, explored, photographed, prepared, and presented his ideas and inspirations. His ambition was always to motivate the fight to do the best one can for the improvement of both business and life.
During the last twenty-five years, Peter Glen traveled, explored, photographed, prepared, and presented his ideas and inspirations. Still recognized as America's foremost customer, he has given over twenty-five hundred performances to more than a million people. Peter's presentations always changed ... read more
Customer Service Online Library
Motivate, train, and inspire your team to higher levels of customer service excellence
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Customer Service Training Library will provide you with 22 differ... read more
Sales Online Library
Train, motivate, and energize your entire sales team with these 22 programs in this Sales Library. This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Includes motivational sales meeting videos as well as training programs.
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Sales Training Library will provide you with 22 different video c... read more

Chapters

Chapter
Introduction
Runtime: 0:59
The Customer
Runtime: 11:57
Bad Service
Runtime: 4:15
Good Service
Runtime: 9:35
Great Service
Runtime: 15:39
You
Runtime: 13:30

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