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Results: 1 - 12 of 12

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Are You With Me?
Through a series of humorous vignettes, you will learn the basics of telephone courtesy. From making calls, leaving messages, and putting people on hold, Are You With Me? connects all the rules of telephone courtesy to a single, easy-to-remember concept.
Are You With Me? teaches employees the basic rule of telephone courtesy. Developing good telephone manners comes from making a personal connection with whomever is on the other line. Once you make the personal connection, all the basic do's and dont's of telephone courtesy will soon follow.From maki... read more
The BEAR Essentials of Business
Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company and learn the importance of customer service and employee engagement.
Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies. See how it really cares about its customers and its employees. Bear with us and learn: Why the c... read more
DVD style course with completion certificate only
Communication Lab 2.0
When Email Just Isn't Enough In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
When Email Just Isn't Enough Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call. Communication blunders are common in the workplace and they can impact your business and your customers.... read more
DVD style course with completion certificate only
Customer Service As Natural As Child's Play
We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.
We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you ca't also get your work done.Customer Service Natural As Childs Play details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enli... read more
Customer Service To The Rescue!
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You'll hit the ground laughing as the scene unfolds – and as the tension builds.
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do – at least after a funny interaction on the phone. Customer Service to the Rescue is the perfect video to celebrate and thank all your employees who deliver great cu... read more
DVD style course with completion certificate only
Customer Service: OR ELSE
Watch this "call to arms" as told by an insightful and at times outrageous performer. Using examples of good and bad service, Glen shows you how to create Great Service.
In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this call to arms as told by an insightful and at times outrageous performer. Using examples of good and bad service, Customer Service Or Else shows you how to create ... read more
DVD style course with completion certificate only
Demanding Customers
This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.
This entertaining and amusing program demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash.This easy-to-follow prog... read more
DVD style course with completion certificate only
How To Lose Customers Without Really Trying
Learn how to retain customers and keep them coming back in this humorous presentation from the producers of the John Cleese training videos.
It’s easy to put customers off; just be aggressive or defensive. Thankfully, keeping customers satisfied is equally easy. Customers can be trying; and not all customers are pleasant. It’s easy to put customers off, but it is vital to treat them all as personal guests, making them welcome and indulgi... read more
DVD style course with completion certificate only
Love Your Customers
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and Fox New. Most notably known as the eccentric catalogue clothier J. Peter... read more
DVD style course with completion certificate only
Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
Featured Programs DVD style course with completion certificate only
Truly FURRific Customer Service - Barkles Meeting Video
Some customers are difficult to please... but Ollie will show you how to deal with a difficult customer and deliver truly terrific customer service.
Meet the Barkles... our new canine companions who will get your team howling with laughter.  You'll love the fun and humor as they motivate your team to higher levels of success.   Some customers are difficult to please... but in this funny meeting opener, Ollie will show you how to deal with a diff... read more
DVD style course with completion certificate only
Who Put a Lizard in my Lasagna? with Sam Glenn
Part of the Sam Glenn Series Learn how to bring the best of yourself to every interaction you have with customers and coworkers in the funny and motivational video hosted by Sam Glenn.
Part of the Sam Glenn DVD  and Online Training Series Imagine going to your job every day with a big smile on your face and being excited to be there! Well, the Lizard Philosophy will help make that positive attitude happen! More importantly it will improve customer service and employee satisfaction... read more
Featured Programs DVD style course with completion certificate only