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Special Offers and Combo Packages Videos and DVDs
Special offers on training videos and online streamed training programs. Includes DVD combo sets at discounted prices.
Results: 1 - 12 of 16
An ADA Customer Service Course for Employees from McGuire Associates
The goal of this ADA customer service video training program is simple: it will help every employee deliver the best customer service to people with disabilities.
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
Video course with post-test
An Inside Job: Meeting Internal Customer Needs
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.Everyone in an organization forms part of a ‘customer-service chain’, which leads from dealing with customers right through the business. In a hotel scenario, an investigator is call... read more
Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a... read more
Featured Programs Video course with post-test
Call of the Mummy
The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.
With entertaining vignettes featuring customer service representatives in government, health care and business, Call of the Mummy shows your CSRs eight key skills for providing quality service to everyone who calls in. Telephone customer service representatives (CSRs) give an organization heart, sou... read more
Cultural Competency: Just Good Healthcare
What is Cultural Competency? In simple terms, it-s medicine at its best: non-judgmental, patient-centered care.
What is Cultural Competency? In simple terms, it’s medicine at its best: patient-centered care. Healthcare providers who are sensitive to the cultural and religious beliefs of the communities they serve, particularly surrounding health and illness, provide patient-centered care. It’s considered cult... read more
Customer Service As Natural As Child's Play
We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.
We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you ca't also get your work done.Customer Service Natural As Childs Play details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enli... read more
Customer Service Training Series
How to Achieve Consistent Excellence in Customer Service The 3 programs in this series offer real-life examples and give you specific steps to implement in your organization.
How to Achieve Consistent Excellence in Customer Service The 3 programs in this series offer real-life examples of service excellence that give you specific steps to implement in your organization. No matter what customer service programs you currently use, this series is an effective and valuable e... read more
Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."
Did you know that most patient complaints have nothing to do with medical issues? Most complaints arise because patients feel they aren’t being listened to, or feel that their questions or concerns are being left unanswered. That’s why your staff need to understand the importance of addressing patie... read more
Volumes 1 and 2 The Healthcare Toolkit training videos provide a flexible set of materials to build awareness and professionalism in responding to patients and co-workers.
Volumes 1 and 2 The Healthcare Toolkit training videos provide a flexible set of materials that can help you build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers. The training needs in healthcare organizations can change on any given day. ... read more
Integrity Every Day
Real Choices. Right Decisions. Promoting Ethical Conduct, quality, and excellence - Specifically for Healthcare Professionals
Real Choices. Right Decisions. Promoting Ethical Conduct - Specifically for Healthcare Professionals. Teach your employees what it really means to consistently act with integrity—the kind of integrity that leads to organizational excellence Integrity Everyday is designed specifically for healthcare ... read more
It's a Dog's World
New Release! 2nd Edition! This newly-updated version of a customer favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
New Release! 2nd Edition! It's A Dog's World is a classic, bestselling training DVD for professionals in healthcare. In just 14 minutes you'll never be able to view patient interactions the same way again! This light-hearted look through the patient's perspective bypasses typical viewer resistance a... read more
Little Big Things: Service
Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.
The Little BIG Things with Tom Peters We are very excited to announce the release of our new Tom Peters program titled The Little BIG Things!The Little BIG Things contains 91 individual (2 to 3 minute) segments of Tom telling stories and reminding us of what you as a manager, leader and employee nee... read more