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About
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.
An ADA Customer Service Course is divided into five chapters:
- Chapter 1: Blind or Low Vision, including working with service dogs
- Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
- Chapter 3: Deaf or Hard of Hearing
- Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
- Chapter 5: People of Short Stature/Vertically Challenged
In this ADA training program, you will learn about the four major interactions you’ll have with customers with disabilities:
- Greeting
- Product Assistance
- Sales Transaction
- Addressing Other Needs
The goal of this ADA training program is simple: it will help every associate deliver the best service to any customer who has a disability
Includes:
- An ADA Customer Service Course DVD (34 Minutes)
- Leader’s Guide (Including Full Transcript)
- QUIZ (Combining True/False & Multiple Choice Questions)
- Questions for Discussion
- Terms & Expressions Handout
-
- Topics
- Healthcare
- Employees: From Hiring to Discipline
- Customer Service
- Diversity
- Sales Training
- Sexual Harassment Prevention
- HR and Workplace Issues
- Uses
- ADA - Americans With Disabilities Act
- Legal Issues
- Respectful Workplace
- Retail Training
- Customer Service Online Training
- Healthcare Customer Service
- Video Running Time (minutes)
- 34:00
- Captioning
- Closed Caption
- Lead Distributor
- Enterprise Media
- Producer
- Enterprise Media
- Featured Talent
- McGuire Associates, Kevin McGuire, and AbleRo
- Presentation Style
- Dramatic Vignettes w/Instruction
- Course ID
- 01101
Course
Guides & Workbooks
Chapters
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