617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Results: 1 - 7 of 7

Courses Per Page
Course View Style
An ADA Customer Service Course for Employees from McGuire Associates
The goal of this ADA customer service video training program is simple: it will help every employee deliver the best customer service to people with disabilities.
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
Video course with post-test
Customer Service Essentials
Whether it happens in person, by telephone, or online, good customer service is vital 
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it’s just as important as advertising or product quality in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. This Customer Service Essentials three-... read more
Customers with Disabilities: Delivering Excellent Service
The goal of this disability training program and video is simple: it will help every associate deliver the best customer service to people with disabilities. Includes post viewing quiz and trainers guide.
If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. Customers wi... read more
Featured Programs Interactive course with lessons, pre-test, and post-test
Online Customer Service
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues.  Learn the best ways to assist customers who sign in rather than stroll in.
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their business elsewhere with one swift click or keystroke, competition for online customers is fierce; anyon... read more
Spread Good Vibes
At the company Life is good, "Spread Good Vibes" means delivering great customer service - internally and externally.
The team at Life is good thinks that spreading good vibes is an important part of their success.  What does "spread good vibes" mean?  It means delivering great customer service.  It means treating your fellow workers with respect and making each day special.  It means giving back to your community.... read more
DVD style course with completion certificate only
Truly FURRific Customer Service - Barkles Meeting Video
Some customers are difficult to please... but Ollie will show you how to deal with a difficult customer and deliver truly terrific customer service.
Meet the Barkles... our new canine companions who will get your team howling with laughter.  You'll love the fun and humor as they motivate your team to higher levels of success.   Some customers are difficult to please... but in this funny meeting opener, Ollie will show you how to deal with a diff... read more
DVD style course with completion certificate only
Who Put a Lizard in my Lasagna? with Sam Glenn
Part of the Sam Glenn Series Learn how to bring the best of yourself to every interaction you have with customers and coworkers in the funny and motivational video hosted by Sam Glenn.
Part of the Sam Glenn DVD  and Online Training Series Imagine going to your job every day with a big smile on your face and being excited to be there! Well, the Lizard Philosophy will help make that positive attitude happen! More importantly it will improve customer service and employee satisfaction... read more
Featured Programs DVD style course with completion certificate only