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A Clear Picture - Harassment In The Public Sector
This program provides instruction on harassment prevention and deals with issues like the No Fear Act and the Reasonable Person Standard, which are specific to the public sector.
Harassment claims cost employers millions every year.Is your organization at risk? The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale.Effective anti-harassment training is one of th... read more
An ADA Customer Service Course for Employees from McGuire Associates
The goal of this ADA customer service video training program is simple: it will help every employee deliver the best customer service to people with disabilities.
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
Video course with post-test
Avoiding Litigation Landmines
A Survival Guide for Managers The best way to defuse a lawsuit is not to get involved in one. And in a world where one in every five managers will become involved in litigation, you have to make sure you're not one of them.
A Survival Guide for ManagersThe best way to defuse a lawsuit is not to get involved in one. And in a world where one in every five managers will become involved in litigation, you have to make sure you're not one of them. The Avoiding Litigation Landmines program dramatizes the ways by which manage... read more
Can This Be Retaliation?
A Retaliation Training Trigger Training Triggers are short programs (1-2 minute meeting openers) with ideas to jump start conversations on critical workplace issues.
A Retaliation Training Trigger Training Triggers are short programs (1-2 minute meeting openers) with ideas to jump start conversations on critical workplace issues. In Can This Be Retaliation?, a frustrated employee goes over her supervisor’s head with a complaint of unfair treatment. While Open Do... read more
Customers with Disabilities: Delivering Excellent Service
The goal of this disability training program and video is simple: it will help every associate deliver the best customer service to people with disabilities. Includes post viewing quiz and trainers guide.
If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. Customers wi... read more
Featured Programs Interactive course with lessons, pre-test, and post-test
Dealing With Third Parties
Help sharpen the "eyes and ears" that know, detect, and report the red flags - give your employees a basic guide to recognizing third-party corruption.
Alert your employees to the warning signs of third-party corruption with the new Dealing With Third Parties training program.In your daily business dealings abroad, your organization faces third-party risks, and it is up to your employees to detect and report wrongdoing. Educate them on these issues... read more
Diversity: Creating Success for Business and People - Module 1
The first module in the innovative series "Diversity: Creating Success for Business and People" focusing on sexual harassment, gender discrimination and the hiring and promotion of people with disabilities.
Diversity: Creating Success for Business and People is unlike any other diversity training program you’ll find on the market today. Why? Because this series is a complete package that includes video vignettes, transcripts, key learning points, in-depth debriefing processes, important reference infor... read more
Documenting Discipline II
This compelling new and revised DVD program demonstrates clearly and concisely how managers and supervisors should deal with employee performance issues that occur on a daily basis.
Documenting Discipline II demonstrates clearly and concisely how managers and supervisors should deal with employee performance issues that occur on a daily basis. An employee not up to par with your standards? Get a fair and consistent way to deal with substandard performance and behavior. Learning... read more
Email Essentials
E-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool.
Legal & Appropriate Use of e-mail Since the beginning of history, we humans have found ever more effective ways of communicating with each other. Email, the fastest and most powerful communications tool ever, has arrived and with it a complex array of legal and interpersonal issues. Harassment has a... read more
Employment Law Is...
This is a short video using impactful imagery, video, and music to inspire and stimulate discussion about legal issues within your organization.
The decisions you make and the actions you take can cost you and your organization — big time! The Employment Law Is program is a thought-provoking, powerful short video using impactful imagery, video and music to inspire and stimulate discussion about legal issues within your organization. When und... read more
Good People, Bad Choices - Ethics in the Workplace
A Guide to Ethical Decision Making . Almost every day, we hear of an organization being accused of ethical misconduct. Yet, in most cases, we are not talking about bad people. It’s usually good people that make bad choices.
A Guide to Ethical Decision Making Almost every day, we hear of an organization being accused of ethical misconduct. Nearly all of these organizations had a code of ethics, detailed policies and specific procedures. But it's not the organization that behaved unethically; it was the individuals for o... read more
Harassment - A New Look for Employees
New Harassment Training! Bullying, cyber bullying, sexting, and discrimination of younger workers are just a few of the recent and pervasive manifestations of harassment and hostile environments.
New Harassment Training! You’ve trained your employees on harassment, and they may be familiar with the mandate of Title VII of the 1964 Civil Rights Act, which forbids discrimination based on a person’s race, color, religion, sex and national origin. But are they aware that harassment can occur and... read more