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This item contains several different items. Purchasing this item includes all of the component items listed below.
Clean up Your Brand
Tom has a vendor that he works with on his farm in Vermont. This company meticulously cleans up after they do their work. Everything you do is your brand, so pay attention to all the details. Dress everything for success.
DVD style course with completion certificate only
We are Thoughtful
Fundamental decency matters. Tom likes the word thoughtfulness. So think about adding this to your values statement, "We are thoughtful in all we do." thoughtfulness is key to so much that makes you and your organization special.
DVD style course with completion certificate only
The Problem with Perfection
When things are perfect, the customer doesn-t remember it. The happiest customer will be a customer who had a problem and you made an awesome comeback. Brilliant comebacks are the most important things you can do.
DVD style course with completion certificate only
TGW and TGR
Industry has long used a measure called TGW (Things Gone Wrong). There is the other side of the message. TGR. Things Gone Right. Singapore is an example.
DVD style course with completion certificate only
You Are An Ambassador
Everyone who is in business is a salesperson all the time. And everybody is an ambassador for their organization. When someone walks into your door, whoever sees them is the ambassador.
DVD style course with completion certificate only
Never Trash Your Competitors
Never (EVER) trash your competitors. You may privately think they're worthless, but don't ever say that. If you do, it will only reflect poorly on YOU. Instead, sell yourself.
DVD style course with completion certificate only
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DVD style course with completion certificate only
Customer Service Training Combo Package
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