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This item contains several different items. Purchasing this item includes all of the component items listed below.
Provide your team with the optimal resource for delivering and reinforcing exceptional customer service. This combo includes the best selling programs on service from Stew Leonard, Janelle Barlow, John O'Hurley, and others. Save $2,210 over the individual DVD prices when you purchase The Customer Service Training Library. Get six best selling customer service training DVDs for $995.
The Customer Service Combo Package includes:
- Customer Service to the Rescue! - Meeting Opener
- A Complaint is a Gift
- Love Your Customers with John O’Hurley
- Power of Customer Service
- It's Show Time
- Excellence Files Southwest Airlines
Customer Service to the Rescue! - Meeting Opener
When Wilfred Jameson’s parachute fails to open, he’s in trouble. But customer service representative Henry Hawks knows just what to do – at least after a funny interaction on the phone.
This is the perfect video to celebrate and thank all your employees who deliver great customer service. You’ll be falling down laughing as the scene unfolds – and as the tension builds.
A Complaint is a Gift: Using Customer Feedback as a Strategic Tool
In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues resolved. On his journey, Complaint finds that his needs are not satisfied until he finally reaches the Land of Complaints.
Hidden within customer complaints are valuable insights that can help shift products, service style, and market focus to achieve greater profits and lasting success. The way your organization handles customer complaints is of vital importance to the perception of your organization’s quality. Using humor and wit, this animated parable illustrates how customer complaints can be gifts in disguise, but only if your personnel are ready to accept them.
Love Your Customers with John O’Hurley
Love Your Customers is a two-part customer service training program featuring Hollywood celebrity John O’Hurley. Each of the 2 parts includes an action guide and 10 reminder cards.
Program 1: Love Your Customers demonstrates that customer service is a direct extension of the way both you and your company are viewed by the customer. Love Your Customers reminds us that there are no small parts only small choices about how to treat our customers. It’s a funny and memorable program with a simple and universal message. 28 Minutes
Program 2: Love Your Difficult Customers shows that trying to satisfy an unhappy customer can be frustrating and difficult for even the most skilled service person. But all problems are solvable. Not only can you satisfy an angry customer, but also, if handled correctly, you can turn an angry customer into a loyal champion for your company! 11 Minutes
The Power Of Customer Service
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.
It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-it-now skills that can be put to work immediately. The book contains exercises that may be completed while watching the DVD. Using the three C's of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.
It's Show Time!
It's Show Time! is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundreds of team members to show up for work with a positive attitude everyday and focus on creating customer experiences that bring people back.
Excellence Files - Southwest Airlines
Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!
At Southwest Airlines you will see how a unique company culture has turned this airline into a leader in a very competitive business. There is little doubt that Southwest Airlines has created an organizational culture that defies traditional business thinking. There is also little doubt that Southwest Airlines is an outstanding corporation by almost all business measures.
- Customer Service to the Rescue! DVD (3 Minutes)
- A Complaint is a Gift DVD (12 Minutes) - with Guide
- Love Your Customers DVD (28 Minutes) - with Guide & 10 Pocket Cards
- Love Your Difficult Customers DVD (11 Minutes) - with Guide & 10 Pocket Cards
- Power of Customer Service DVD (45 Minutes)
- It's Show Time DVD (15 minutes) - with Guide
- Excellence Files Southwest DVD (14 minutes) - with Guide
This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.