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The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership

Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.

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Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has developed the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation.

The Container Store has been one of Fortune magazine’s TM top “100 Best Companies to Work For” for five years in a row. How do they do it? Careful hiring, constant communication, lots of training, and hard work are the key elements that contribute to the success of The Container Store.

This program is part of the Customer Service Combo Package which is available for only $995!

Key Learning Points

Embrace A Big Vision
Hire Great People
Communicate Constantly
Train, Train, Train … Train All The Time
Selling and Service Go Together

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Guides & Workbooks

Description: Download Container Store Leader’s Guide Preview

Only preview versions of handouts can be viewed without a license.

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