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Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has developed the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation.

The Container Store has been one of Fortune magazine’s TM top “100 Best Companies to Work For” for five years in a row. How do they do it? Careful hiring, constant communication, lots of training, and hard work are the key elements that contribute to the success of The Container Store.

This program is part of the Customer Service Combo Package which is available for only $995!

Key Learning Points

  • Embrace A Big Vision
  • Hire Great People
  • Communicate Constantly
  • Train, Train, Train … Train All The Time
  • Selling and Service Go Together

This is available as part of

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Tom Peters Online Library
Tom Peters in one of the most prolific and respected management and business authorities in the world today. Now you can access the entire Tom Peters library of programs at one time for only $799 for 1 year of online training or 100 views, which ever comes first.
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Tom Peters Training Library will provide you with 24 different vi... read more
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This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Sales Training Library will provide you with 22 different video c... read more

Guides & Workbooks

Description
Download Container Store Leader’s Guide Preview

Only preview versions of handouts can be viewed without a license.

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