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About

Tom Peters is back with a call to arms and a passionate wake-up call for the business world, educators, and society as a whole. In Re-imagine! Business Excellence in a Disruptive Age, America's most influential business thinker profiles seven distinct and very different companies that exemplify Peters' new business ground rules where screwing up, destroying, and thinking weird rule the day. Each of the companies profiled faced revolutionary business challenges and responded by inventing entirely new opportunities. Each had to re-imagine the nature of work itself and did so by soliciting the energy and engagement of each and every one of their people.

Here's a sampling of what you'll see:

At Memorial Hospital and HealthWorks Kids Museum, you will see WOW! Projects at work and learn about a culture of innovation.

You will see how TNT (Turner Network Television), transformed it's entire brand – both internally and externally. In the process you'll see how they have reenergized their people and regained market domination.

At Jordan's Furniture, you will see how New England's leading furniture store delivers memorable customer experiences - every day!

OXO Good Grips and Smart Design show how innovative ideas and motivated people can make a difference.

At Ellie Mae, you will see how a high tech start up transformed the mortgage industry – creating real benefits to businesses and consumers.

At Deloitte you will see how a commitment to hiring and promoting women has had real business and employee benefits.

The Container Store is known around the world as a great place to work with unparalleled customer service. Now you can see how they do it. Learn about motivating and communicating with people. See how great service comes from knowledgeable, talented and motivated people.

Key Learning Points

  • Great customer service comes from motivated and talented people
  • Deliver unique customer experiences
  • Turn mundane work assignments into WOW! Projects
  • Reimagine the way technology works
  • Think differently
  • Manage change with flair and creativity
  • Understand the importance of women & diversity

Telly Award Winner!

Bronze Telly Award Winner

Includes a copy of the hardcover book, a video or DVD with seven separate case studies, and a leader's guide.

Re-imagine is part of the Tom Peters Combo Package which is available for only $1499! The combo includes:

  • In Search of Excellence
  • Leadership Alliance
  • Passion for Excellence
  • Passion for Customers
  • Re-Imagine Business Excellence in a Disruptive Age

This is available as part of

Tom Peters DVD Combo Package
Save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499.
Tom Peters in one of the most prolific and respected management and business authorities in the world today and his videos remain classic best-sellers.  Now you can save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499... read more
 
Topics
Change Management & Innovation
Motivational Videos
Leadership and Management
Meeting Openers & Meeting Management
HR and Workplace Issues
Special Offers and Combo Packages
Uses
Business Case Studies
Management Skills
Communication
Empowerment
An Enterprise Media Program
Video Running Time (minutes)
74:00
Captioning
Closed Caption
Lead Distributor
Enterprise Media
Producer
Enterprise Media
Featured Talent
Tom Peters
Presentation Style
Case Study w/Instruction
Course ID
00011

Guides & Workbooks

Description
Download Re-imagine! - Action Guide Preview

Only preview versions of handouts can be viewed without a license.

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Jordan's Furniture: Re-imagine The Customer Experience
Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.
Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan's has made every aspect of the shopping experience for furniture fun-and different. And how that in turn ma... read more
DVD style course with completion certificate only
OXO Good Grips: Think Differently
See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry.  Tom Peters outlines  five strategies for innovation from this case study. 
Is it possible to revolutionize an industry thatss been around for centuries – and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company – one where innovation, passion, and thinking differently are the key facto... read more
DVD style course with completion certificate only
Ellie Mae: Re-imagine Technology & the Customer
The Ellie Mae story is a revolutionary example of how a company can respond to new challenges. It shows that change can work – and that it can have a lasting, positive impact.
Technology can be intimidating but it doesn’t have to be limiting. In this case study, Tom Peter’s shows us how Ellie Mae has re-designed the mortgage industry through their fearless use of technology and their innovative approach to change. The Ellie Mae story is a revolutionary example of how a co... read more
DVD style course with completion certificate only
The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only

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Tom Peters in one of the most prolific and respected management and business authorities in the world today and his videos remain classic best-sellers.  Now you can save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499... read more
Customer Service Training Combo Package
Save $2,210 over the individual DVD prices when you purchase The Customer Service Training Library.  Get six best selling customer service training DVDs for $995.
Provide your team with the optimal resource for delivering and reinforcing exceptional customer service. This combo includes the best selling programs on service from Stew Leonard, Janelle Barlow, John O'Hurley, and others. Save $2,210 over the individual DVD prices when you purchase The Customer Se... read more
The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only
TNT: Dealing With Change
Is it possible to really change your external brand identity and your internal culture? Simply put, the answer is YES! In this entertaining and revealing case study of TNT, Tom Peters shows you how.
Is it possible to really change your external brand identity and your internal culture? Simply put, the answer is YES!In this entertaining and revealing case study, Tom Peters shows you how Turner Network Television was able to meet a huge competitive challenge. TNT had to change from a general ente... read more
DVD style course with completion certificate only
OXO Good Grips: Think Differently
See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry.  Tom Peters outlines  five strategies for innovation from this case study. 
Is it possible to revolutionize an industry thatss been around for centuries – and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company – one where innovation, passion, and thinking differently are the key facto... read more
DVD style course with completion certificate only
Jordan's Furniture: Re-imagine The Customer Experience
Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.
Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan's has made every aspect of the shopping experience for furniture fun-and different. And how that in turn ma... read more
DVD style course with completion certificate only
Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects
Develop your projects by learning how to really innovate through the WOW project style with Tom Peters' case study of Healthworks from his latest book.
Does every new project you face seem to be dull? Do you want to breathe new life and new ideas into your next assignment? Do you want to tap the creativity and ideas of ALL your people? If you do, then this program is for you! Tom Peters shows you how to foster innovation, tap the creativity of your... read more
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The Excellence Files
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