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Customer Service Videos and DVDs

Customer Service Training Videos and DVDs as well as streamed learning. Also programs on attitude and motivating customer service associates. This includes the "Fish Philosophy" programs.

Results: 1 - 12 of 31

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Coach the S.A.L.E. for Sales Managers
A part of The SALE Series, Coach the SALE for Sales Managers introduces the multiple roles, responsibilities, knowledge and skills required of an effective sales manager.
A part of The S.A.L.E. Series, Coach the S.A.L.E. for Sales Managers introduces the multiple roles, responsibilities, knowledge and skills required of an effective sales manager. Participants will experience a variety of learning activities, including opportunities to explore and practice skills and... read more
Coaching Is...
This short program shares thoughtful and poignant messages regarding the power and impacts of coaching in the workplace.
Coaching is rewarding… but it takes work. Coaches help develop the skills and abilities of others, but being a great coach takes courage. The Coaching Is program is a thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on the power of co... read more
Coaching New People
Learn how to give your new employees a head start;  Skills include: welcome them, give feedback, encourage new skills and be a good role model.
Welcome them, give feedback, encourage new skills and be a good role model. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does this with two fluffy toys to a bemused Dio... read more
DVD style course with completion certificate only
The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only
Courage to Coach
A common sense approach to confronting tough employee performance situations Effective coaching is the single most important factor in employee development today.
A common sense approach to confronting tough employee performance situations Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. ... read more
Courage 2 Coach
The Courage 2 Coach training program outlines a specific four-step process for coaching that will work in any employee performance situation.
Let’s face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people... read more
Do Right! The Plan
Lou Holtz illustrates the way to apply common sense values to achieve individual and organizational success. Through trial and error, victory and defeat, every success begins with two things: a vision and a plan.
Lou Holtz is recognized as one of the premier football coaches in NCAA history. During his extraordinary career, Lou inherited six losing football program - all of which he transformed into winners.Lou’s plan for success never failed to lead his teams to a bowl game within two years. While times and... read more
DVD style course with completion certificate only
Feed Forward with Marshall Goldsmith
Coaching for Your Future Feedback is much like the arrow on a shopping mall map that says "You Are Here." It tells you where you are but it doesn't tell you where you want to be.
Coaching for Your Future Introducing FeedForward, a new training program with feedback expert Marshall Goldsmith, Ph.D. Feedback has many benefits, especially for leaders. It tells you how you are impacting the people around you. In that sense, feedback is much like the arrow on a shopping mall map ... read more
File 101: Building Teams for Success
Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment.
Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment. In Building Teams for Success, you will see how a team at Rubbermaid’s Little Ty... read more
DVD style course with completion certificate only
Giving Leadership Away
This video focuses on the challenges of newly promoted leaders in delegation and team-building.
The greatest challenge for team leaders is to let go of their work. The leader’s job is to provide the tools, motivation and direction the team members need to do the work itself. Unfortunately, many leaders get no formal training in running a team. Giving Leadership Away can help both new and exper... read more
DVD style course with completion certificate only
The Goal - Dramatic Version
The Goal shows your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results.
The Goal dramatic version can teach your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results. Utilizing The Goal program can result in ongoing improvement throughout your entire organization.The Goal is a dramatic vide... read more
The Helping Hand - Coaching Skills for Managers
To ensure managers identify skills needs in their teams, and act upon them in order to improve people's performance with John Cleese.
The Helping Hand looks at the manager’s direct role in coaching staff. Understanding the importance of coaching and then learning to coach is not easy.Many managers take the route of saying ’I’ll do it myself, it will only take five minutes’ - which leaves the manager overburdened and team members u... read more
DVD style course with completion certificate only