Beyond Words - For Managers
Managing employees successfully requires effective communication and interpersonal skills that go beyond the ordinary.
Managing employees successfully requires effective communication and interpersonal skills that go beyond the ordinary. Day after day, your employees are communicating with you through their body language - and you are communicating back to them through your body language. Recognizing the most common...
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An Inside Job: Meeting Internal Customer Needs
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.Everyone in an organization forms part of a ‘customer-service chain’, which leads from dealing with customers right through the business. In a hotel scenario, an investigator is call...
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