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Art of Possibility Series
with Ben and Roz Zander The Art of Possibility Series contains the top selling Ben Zander training programs Leadership: The Art of Possibility and Attitude: Radiating Possibility.
with Ben and Roz Zander The Art of Possibility Series contains both the top selling Ben Zander training programs Leadership: The Art of Possibility and Attitude: Radiating Possibility. Leadership consultants Ben Zander, the charismatic conductor of the Boston Philharmonic, and bestselling author Roz... read more
Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a... read more
Featured Programs Video course with post-test
Customers with Disabilities: Delivering Excellent Service
The goal of this disability training program and video is simple: it will help every associate deliver the best customer service to people with disabilities. Includes post viewing quiz and trainers guide.
If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. Customers wi... read more
Featured Programs Interactive course with lessons, pre-test, and post-test
Drop by Drop
Don't let tiny prejudices destroy your organization! Drop by Drop demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace!
Don't let tiny prejudices destroy your organization! Who said you shouldn't sweat the small stuff? What if those small things undermined morale and reduced productivity? Drop by Drop demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your wor... read more
ENOUGH! The Consequences of Sexual Harassment
A Completely New Approach to Sexual Harassment Training. Designed in two-parts to engage each learner, viewers get a realistic view of workplace harassment and the fallout associated with a non-compliant culture.
A Completely New Approach to Sexual Harassment Training. Let's be honest. Even after all the training, the public outcry, the legal battles... sexual harassment and sexual misconduct are still very real workplace issues.How is this possible?Why are companies still handing out millions of dollars in ... read more
How to Engage, Inspire and Empower Leaders in Your Organization
Reverse your leadership to boost employee engagement!Employee Engagement is the main driver for your organization to be able to deliver great customer service. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that companies with engaged emp... read more
How to Turn Conflict into Collaboration Teach employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.
How to Turn Conflict into Collaboration Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. The Everybo... read more
Deliver Outstanding Customer Service!
Customer Experience (CX) is all about living your why (purpose) and providing meaningful and memorable experiences for your customers. Not occasionally, but consistently. People are the experience, and experience is the marketing! A clear focus on creating memorable experiences for your customers is... read more
FISH! For Leaders Series
The FISH For Leaders training series consists of six distinct programs to help leaders apply The FISH! Philosophy to their work and lives.
As a leader, your greatest influence does not come through power, experience or charisma. It comes through the example you set for the people you lead and the relationships you build with them. The FISH! For Leaders Series is for anyone, from business owners to frontline supervisors, who wants to le... read more
Give 'Em The Pickle
Highly entertaining and motivational, the Give'em the PICKLE! training video will inspire everyone to do the most important thing they can do in business...take care of the customer!
The Give'Em The Pickle training video is one of the top customer service programs of all time. Hosted by Bob Farrell, Give em The Pickle combines motivation and customer service. You'll learn about pickles - pickles are those special or extra things you do to make people happy. It’s walking the cust... read more
Handle with Care: Forklift Safety Training
Handle with Care: Forklift Safety Training will educate your employees on the most common type of equipment - the sit down, counter balanced forklift.
This program is designed to provide your employees with the equipment- specific training needed to comply with OSHA's powered industrial truck standard. Handle with Care: Forklift Safety Training will educate your employees on the most common type of equipment - the sit down, counter balanced forkli... read more
The Happiness Advantage with Shawn Achor
The Happiness Advantage training video gives everyone in your organization a formula for improving productivity, overcoming challenges and improving teamwork – all while improving their mindset.
The Happiness Advantage training video gives you a formula for improving productivity, overcoming challenges, increasing cognitive abilities, and improving teamwork – all while improving your mindset. This comprehensive training program is based on Shawn Achor’s book, Happiness Advantage: The Seven ... read more
Featured Programs DVD style course with completion certificate only