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Results: 1 - 12 of 22

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Apologizing Carefully
Apologize when you have done something wrong. It clears the air so everyone can move forward.
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more
DVD style course with completion certificate only
Conflict Resolution: A Win/Win Approach
Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.
All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Conflict Resolution A Win Win Approach will show your employees succ... read more
Conflicts in the Workplace
There will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.
Sources & Solutions Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee ... read more
Cutting Edge Communication
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Whether you are interested in improving your organization’s culture or the ability to make a good impression, work together as a te... read more
DVD style course with completion certificate only
Diffusing Anger
It’s easy to escalate anger. It’s a skill to dissipate anger and remain calm. 
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills th... read more
DVD style course with completion certificate only
Diversity: Respect at Work
Just as each instrument in a band is needed to weave a rich harmony, so does every employee in an organization contribute to its goals.
Just as each instrument in a band is needed to weave a rich harmony, so does every employee in an organization contribute to its goals. Employees must work together and create a unity that raises productivity and improves the bottom line. Deliver this powerful lesson to your organization and develop... read more
Embracing New Ideas
Marcus encourages the group to share new ideas but nobody likes his idea.
Marcus encourages the group to share new ideas but nobody likes his idea. Don’t: Assume your ideas are best Instead: Be open to everyone Don’t: Accuse others of stealing ideas Instead: Compliment and share Don’t: Criticize Instead: Listen and discuss Don’t: Sit in good ideas Instead: Voice ideas so ... read more
DVD style course with completion certificate only
How to Develop Effective Communication Skills
Communication is one of the most important words in any business. If you can communicate, you and your business will move forward and most likely thrive.
Communication is one of the most important words in any business. If you can communicate, you and your business will move forward and most likely thrive. If you can't, the road to success is blocked with numerous obstacles, many of which are too difficult to cross. How to Develop Effective Communica... read more
DVD style course with completion certificate only
In An Instant - Volume 4: Employee Development
Short training videos to help you learn how to deal with closed-mindedness, procrastination, conflict, interpersonal interaction, and delegation... In An Instant
We know you just don't have the time to read all the articles and business books to solve every business problem.  Noted industrial psychologist, Dr. Anthony Salemi has developed this In An Instant series to help you solve these problems.  How to deal with closed-mindedness: Develop skills to epand ... read more
DVD style course with completion certificate only
Listening Actively
Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Team members discuss the skills of listening.
Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt... read more
DVD style course with completion certificate only
Managing Conflict at Work: The Art of Communication
In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities.  Learn now to effectively manage conflict. 
The Art of Communication In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles, conflict is a normal part of most everyone's daily lives. Managing Conflict at Work; The Art of Communication looks a... read more
DVD style course with completion certificate only
Managing the Workplace Bully
Use the Managing the Workplace Bully training program to learn how to stop bullying behavior and turn a dysfunctional environment into a healthy, productive and pleasant place to work.
What do you do if you’re the supervisor or manager of a problem employee? What if you are the target of bullying behavior, yourself? Or if you are accused of acting like a bully? As a manager, it’s up to you to be a role model. You need to insist on being treated respectfully yourself, and you need ... read more