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In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. This engaging and motivational video will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet. And "How to Connect in Healthcare in 90 Seconds or Less" will result in:

* Increased patient satisfaction
* Strengthened co-worker relationships
* Improved customer service
* Raises in productivity & fun at work

In "How to Connect in Healthcare ...in 90 Seconds or Less", Nick Boothman uses real world healthcare scenarios to demonstrate the importance of building a trust relationship with those we serve.

Key Learning Points:

  • Choose the right ATTITUDE - be welcoming, empathetic, curious and resourceful
  • Send the right SIGNALS - with your face, body and voice
  • Get them TALKING - investing in listening pays off in trust

Package includes DVD and 52 page Leader’s Guide.

Streaming and Online Delivery Information for this training program.

Customer Service
Leadership and Management
Non Verbal Communication
Healthcare Customer Service
Video Running Time (minutes)
Closed Caption
Media Partners
Featured Talent
Nicholas Boothman
Presentation Style
Humorous Presentation
Course ID

Guides & Workbooks

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