617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

All pricing

About

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. This engaging and motivational video will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet. And "How to Connect in Healthcare in 90 Seconds or Less" will result in:

* Increased patient satisfaction
* Strengthened co-worker relationships
* Improved customer service
* Raises in productivity & fun at work

In "How to Connect in Healthcare ...in 90 Seconds or Less", Nick Boothman uses real world healthcare scenarios to demonstrate the importance of building a trust relationship with those we serve.

Key Learning Points:

  • Choose the right ATTITUDE - be welcoming, empathetic, curious and resourceful
  • Send the right SIGNALS - with your face, body and voice
  • Get them TALKING - investing in listening pays off in trust

Package includes DVD and 52 page Leader’s Guide.

Streaming and Online Delivery Information for this training program.

Topics
Healthcare
Customer Service
Leadership and Management
Uses
Non Verbal Communication
Healthcare Customer Service
Video Running Time (minutes)
16:00
Captioning
Closed Caption
Producer
Media Partners
Featured Talent
Nicholas Boothman
Presentation Style
Humorous Presentation
Course ID
00332

Guides & Workbooks

Description
Download Online Delivery and Streaming Info Preview

Only preview versions of handouts can be viewed without a license.

You might also like

Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a... read more
Featured Programs Video course with post-test
Its a Way Not a Day
Bringing Your Values to Life New from the people who brought you Fish! Effective organizations don’t just put their values into a document. They put their values into action.
Bringing Your Values to Life New from the people who brought you Fish! Effective organizations don’t just put their values into a document. They put their values into action. In this new video learning program, It’s a Way Not a Day, you’ll learn how one organization anchors its values into the heart... read more
General Hospitable
Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."
Did you know that most patient complaints have nothing to do with medical issues? Most complaints arise because patients feel they aren’t being listened to, or feel that their questions or concerns are being left unanswered. That’s why your staff need to understand the importance of addressing patie... read more
It's a Dog's World
New Release! 2nd Edition! This newly-updated version of a customer favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
New Release! 2nd Edition! It's A Dog's World is a classic, bestselling training DVD for professionals in healthcare. In just 14 minutes you'll never be able to view patient interactions the same way again! This light-hearted look through the patient's perspective bypasses typical viewer resistance a... read more