Telephone Training DVD Set
Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place.
Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer ...
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It's Your Call - Customer CARE on the Phone
Remarkable Customer C.A.R.E. On The Phone Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.
Remarkable Customer C.A.R.E. On The Phone Great customer service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customers experience as positive as it can be.In other words, they know how to care. From being an active listener ...
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On The Receiving End (Call Center Training)
This video teaches how to create a great customer experience in a call center.
Customers who are fatuous, difficult or helpless are every call center operator’s worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people - good training is essential.On the receiving end uses British humour to show how customers can be k...
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