617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

All pricing

About

The Customer Service Challenge

The Listening Under Pressure customer service training DVD teaches you how to keep your customers happy by showing them you care.

Life is full of distractions, and the work environment is no exception. Especially when you're dealing with customers. It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer service challenges. You'll learn how three specific listening skills can soothe upset customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions. Once you've mastered these crucial skills, great customer service will be second nature.

Learn three effective listening skills:

  • Attentive - make the customer your first priority.
  • Active - ask questions that address the clients' concerns.
  • Objective - keep an open mind and avoid jumping to conclusions.

Used individually or in combination, these skills will help you treat your customers with the respect they deserve. This customer service training DVD, perfect for training your front-line staff, is just as useful for long-term employees as it is for new hires.

Purchase Includes:

  • Listening Under Pressure DVD (14 Minutes)

You might also like

Communication Lab 2.0
When Email Just Isn't Enough In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
When Email Just Isn't Enough Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call. Communication blunders are common in the workplace and they can impact your business and your customers.... read more
DVD style course with completion certificate only
Communication Counts
The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem.
Speaking and Listening for Results The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem. Employee misunderstandings in large organizations are said to run $624 per employee per year.* ... read more
Dealing with Difficult Customers
The Dealing with Difficult Customers training program highlights the patience and diplomacy skills at the heart of good customer service.
An upset customer is the ultimate test of an employee’s professionalism. The Dealing with Difficult Customers training program highlights the patience and diplomacy skills at the heart of good customer service, demonstrating the best strategies for dealing with an irate patron demanding immediate at... read more
Angry Customer
Part of the Service Impact Series Caution! Find Out How to Calm – and Not Calm – the Caustic Client!
Part of the Service Impact Series Caution! Find Out How to Calm – and Not Calm – the Caustic Client! In Part 1, service representative Carlos violates every rule of handling an upset customer, from blaming the client to refusing ownership of the issue. The customer, Warren, quickly escalates from an... read more
What Do You Say?
What Do You Say? Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.
When it comes to customer service challenges...the first few seconds and your first few words determine your success or failure.Fast paced, energetic and loaded with excitement... the "What Do You Say?" Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, i... read more
Winning Customer Loyalty... Eliminate Customer Turnoffs
Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.
Winning Customer Loyalty Library In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complaine... read more
DVD style course with completion certificate only