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Telephone Skills for Better Service
When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call.
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.
Teach the ABC's of telephone courtesy:
- Customer service etiquette
- Taking an accurate message
- Handling transfers and multiple lines
- Voice mail and leaving a message
- Problem calls
Those who answer the phones are speaking for everyone in the company. Make sure they have training.
- When the Phone Rings DVD (20 Minutes)