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Telephone Skills for Better Service

When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call.

Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization.

Teach the ABC's of telephone courtesy:

  • Customer service etiquette
  • Taking an accurate message
  • Handling transfers and multiple lines
  • Voice mail and leaving a message
  • Problem calls

Those who answer the phones are speaking for everyone in the company. Make sure they have training.

Purchase Includes:

  • When the Phone Rings DVD (20 Minutes)

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