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When people listen supportively, they will respond thoughtfully. Listen supportively by clarifying, reflecting, advising with care and probing (CRAP).

Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. In Clarifying, Sam and Michael demonstrate an example of when to clarify a statement. Reflecting is repeating back what you think a person is saying to ensure you are on the same page.

Carol believes she is expert at Advising. Alex believes it is not beneficial to offer unsolicited advice. The group discusses the best ways to offer advice. Probing is the skill of seeking more information. Sam offers his view that probing is non-judgmental questioning and gives an example. Serena interrupts the team meeting, angry about the inappropriateness of ‘CRAP’ on the whiteboard. Carol tells Serena that she is deflecting the purpose of their meeting and adds a D – CRAP’D. Ever-angry Sanjay surprises everyone with his positive reaction to CRAP.

CRAP:

C - Clarifying
R - Reflecting
A - Advising
P - Probing

Responding Thoughtfully Program Highlights:

  • DON'T guess or stay confused
    - INSTEAD: Ask questions to clarify
  • DON'T be unresponsive
    - INSTEAD: Listen supportively and reflect
  • DON'T overwhelm people with advice
    - INSTEAD: Give advice when needed
  • DON'T leave loose ends
    - INSTEAD: Probe for more detail

When people listen supportively, they will respond thoughtfully.

Purchase includes:

  • Responding Thoughtfully DVD (9 Minutes)
  • Support Materials on each DVD:
    - Discussion Questions
    - Activities
    - Handouts
    - PowerPoint Slides

Part of the Cutting Edge Communication series!

This program is part of the Cutting Edge Communication series which is a powerful training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. The series follows ten characters through a landscape of social faux pas, insult and embarrassment. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won't forget!

WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.

Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning.

This is available as part of

Cutting Edge Communication
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Whether you are interested in improving your organization’s culture or the ability to make a good impression, work together as a te... read more
DVD style course with completion certificate only