If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.

Customers with Disabilities: Delivering Excellent Service is divided into five chapters:

• Chapter 1: Blind or Low Vision
• Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
• Chapter 3: Deaf or Hard of Hearing including service dogs
• Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
• Chapter 5: People of Short Stature/Vertically Challenged

In this training program, you will learn about the four major interactions you'll have with customers with disabilities:

• Greeting
• Product Assistance
• Sales Transaction
• Addressing Other Needs

The goal of this training program is simple: it will help every associate deliver the best service to any customer who has a disability.

Purchase Includes:

• Customers with Disabilities: Delivering Excellent Service DVD (34 Minutes)
• Leader's Guide (Including Full Transcript)
• QUIZ (Combining True/False & Multiple Choice Questions)
• Questions for Discussion
• Terms & Expressions Handout