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Results: 1 - 12 of 35

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6 Principles to Negotiate Anything
Ed Brodow takes the fear out of negotiating by teaching participants how to focus on the pressure that the person across the table is feeling.
“It takes courage to negotiate.” According to author and professional negotiator, Ed Brodow, “Most people would rather go to the dentist.” Starting from a place of fear and dread is a recipe for negotiation disaster, that’s why he has created 6 Principles to Negotiate Anything - a practical and ente... read more
A.C.E. It! How To Solve Tough Workplace Problems
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more.
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to ... read more
Apologizing Carefully
Apologize when you have done something wrong. It clears the air so everyone can move forward.
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more
DVD style course with completion certificate only
Back to the Basics: A Five-Part Series on Business
Back to the Basics is a five-part series designed to introduce young adults to the work world. Learn problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image.
Back to the Basics is a five-part series designed to introduce young adults to the work world. The Back to the Basics training series addresses the issues of problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image. Specialists in career pla... read more
Conflict Resolution: A Win/Win Approach
Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.
All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Conflict Resolution A Win Win Approach will show your employees succ... read more
Conflict: The Rules of Engagement
"But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace."
According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we’re rid of conflict is the day we die. Conflict, like death and taxes, is something we can bank on throughout our lives. "But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a cent... read more
Conflicts in the Workplace
There will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.
Sources & Solutions Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee ... read more
Cutting Edge Communication
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Whether you are interested in improving your organization’s culture or the ability to make a good impression, work together as a te... read more
DVD style course with completion certificate only
Diffusing Anger
It’s easy to escalate anger. It’s a skill to dissipate anger and remain calm. 
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills th... read more
DVD style course with completion certificate only
Diversity and Inclusion: A Step-by-Step Guide for Managers
Filmed on location in a variety of settings, from healthcare to manufacturing, Diversity and Inclusion A Step-by-Step Guide for Managers features dramatic scenes, first-person interviews, and research grounded in scientific studies.
Assembling the right people for the right job is hard enough. But once you have your people in place, how do you get them to work together and form a cohesive team? This hands-on guide shows you specific steps you can take as a manager or supervisor to improve communication, minimize friction, and r... read more
Diversity: Respect at Work
Just as each instrument in a band is needed to weave a rich harmony, so does every employee in an organization contribute to its goals.
Just as each instrument in a band is needed to weave a rich harmony, so does every employee in an organization contribute to its goals. Employees must work together and create a unity that raises productivity and improves the bottom line. Deliver this powerful lesson to your organization and develop... read more
Embracing New Ideas
Marcus encourages the group to share new ideas but nobody likes his idea.
Marcus encourages the group to share new ideas but nobody likes his idea. Don’t: Assume your ideas are best Instead: Be open to everyone Don’t: Accuse others of stealing ideas Instead: Compliment and share Don’t: Criticize Instead: Listen and discuss Don’t: Sit in good ideas Instead: Voice ideas so ... read more
DVD style course with completion certificate only