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Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!

You'll learn:

  • How to "correctly" handle incoming and outgoing calls
  • The basics of telephone etiquette
  • How to deal with complaint calls and turn them into successes
  • How to listen and speak effectively on the telephone

This DVD training program will teach you how to make the telephone your most valuable business partner!

Purchase Includes:

  • Telephone Skills at Work DVD (33 Minutes)
  • Telephone Skills at Work book by Judith E. Fisher

This is available as part of

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Topics
Programs Under $200
Customer Service
Special Offers and Combo Packages
Uses
JWA Video
Customer Service - Under $200
Entry Level Customer Service
Video Running Time (minutes)
33:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media - JW
Course ID
00963

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