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This item contains several different items. Purchasing this item includes all of the component items listed below.
Telephone Skills at Work
Regardless of new technology the telephone is still the most used business tool in today's work place. Lean how to handle incoming calls, telephone etiquette, how to deal with complaints and more.
Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! You'll learn: How to "correctly" handle incoming and outgoing calls The basics of telephone etiquette How to deal with complaint calls and turn them into successes How t... read more
DVD style course with completion certificate only
How to Set and Really Achieve Your Goals
Get what you want, when you want it with this clear and simple approach to goal setting. Learn the six key elements to change and improve.
Get what you want, when you want it with this exciting approach to goal setting. Reaching your goals can be extremely difficult. Even more difficult may be determining what your goals really should be. How To Set And Really Achieve Your Goals, with noted lecturer and trainer Jeff Blackman, will help... read more
DVD style course with completion certificate only
The Basics of Business Etiquette
Knowing the right things to do and say at work and in work-relad social settings can make a tremendous difference in helping you and your company reach its goals.
The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your c... read more
DVD style course with completion certificate only
Time Management: Get the Most Out of Your Time
You don't have to rise before dawn to be effective at work. Learn to take hold of your time and your schedule. Manage your job more effectively.
It's 6:00 in the morning and you're already at your desk. In a desperate attempt to be productive, you plan to work - uninterrupted - until the frenzy of regular business hours begin. You don't have to rise before dawn to be effective at work. You just need the exciting, yes exciting training progra... read more
DVD style course with completion certificate only
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Professionalism 101
The Professionalism Series provides essential information on the big issues like dress codes and asking for a raise as well as on matters seldom covered like dealing with office politics and surprise visits from higher-ups.
Skills to Succeed and Advance at Work With tips and advice from career counselors, human resources reps, new employees, and seasoned business professionals, the Professionalism 101 three-part series takes a commonsense approach to the details of job success. Each training program provides essential ... read more
Employee Wellness: A Way of Life
Government Version Employee Wellness A Way Of Life explores the concept of wellness – the state of being at your physical, mental, and emotional best – and shows practical, every day steps employees can take towards attaining wellness.
Government Version As a public sector employee, being well is not only of vital importance to you and your family but also to the communities and constituents you serve. But, what does “being well” mean? Employee Wellness A Way Of Life explores the concept of wellness – the state of being at your ph... read more
Cutting Edge Communication
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Whether you are interested in improving your organization’s culture or the ability to make a good impression, work together as a te... read more
DVD style course with completion certificate only
Back to the Basics: A Five-Part Series on Business
Back to the Basics is a five-part series designed to introduce young adults to the work world. Learn problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image.
Back to the Basics is a five-part series designed to introduce young adults to the work world. The Back to the Basics training series addresses the issues of problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image. Specialists in career pla... read more
In An Instant Management Training Video Series
A series of short training videos that deal with key topics in the workplace, including management, sales, hiring, termination, discipline, hygiene, team building, delegation, motivation and more!
You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry. The In an Instant series can help you with fast and helpful solutions. Working with noted Industrial Psychologist Dr. Anthony... read more