617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

All pricing

This item contains several different items. Purchasing this item includes all of the component items listed below.

About

Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer service with the telephone.

Your cost $329.85! If you were to buy these programs individually, the total would be $389.85. Buy the complete library and save $60.00!

The Telephone Training Set includes the following titles:

  • Use the Telephone the Right Way!
  • Telephone Skills at Work
  • Winning Telephone Tips

Use the Telephone the Right Way!

Master today's key skills and strategies for effective telephone use.

Good common sense telephone techniques and old-fashion courtesy - especially in today's digital age - often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill.

In the Use the Telephone the Right Way training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

Key Learning Points

  • Provide great service, turning phone calls into relationship builders
  • De-magnify conflict over the phone through sensitivity
  • Overcome the two root causes of poor telephone communication
  • Vary timing, tone and word choice to enhance caller comfort
  • Check phone use attitude, follow the two-ring rule and more!
  • Apply voice mail etiquette that's also efficient

Telephone Skills at Work

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!

You'll learn:

  • How to "correctly" handle incoming and outgoing calls
  • The basics of telephone etiquette
  • How to deal with complaint calls and turn them into successes
  • How to listen and speak effectively on the telephone

This DVD training program will teach you how to make the telephone your most valuable business partner!

Winning Telephone Tips

Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone.

Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering the phone did not say it clearly or said it so fast you had no chance of understanding? Have you ever been asked if you wanted to be placed on hold and before you could say, "NO" there you were, on hold? Does voice mail make you long for a human voice?

It doesn't have to be this way, especially at your company or organization. The exciting Winning Phone Tips 30-minute training program tells you how to solve these problems and many, many more. The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization from the mail room to the office of the president.

Learn why it's important to place your own telephone calls, how to avoid unnecessary call screening, and how to make your voice mail more efficient. You'll also learn innovative ways to prevent callers from wandering off the topic, and who calls back if your're disconnected; how to properly answer the telephone, and why it's important to say, "thank-you for calling" when the conversation is completed. These are just some of the 30 topics covered in this fast-paced video. A must for any organization!

Purchase Includes

  • Use the Telephone the Right Way! DVD (24 Minutes)
  • Telephone Skills at Work DVD (33 Minutes)
  • Winning Telephone Tips DVD (45 Minutes)

This is available as part of

Total JWA Video Library
A video series that will help with leadership, management, customer service, supervision, workplace issues, employees and much more.  The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.
The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format. The Total JWA Video Library includes: 50 Ways to Keep Customers Basics of Business Etiquette Basics of Profitable Customer Service Basics to Improve Memory BEAR Essentials of Business Better ... read more
Additional Videos
Use the Telephone the Right Way Telephone Skills at Work Winning Telephone Tips
Topics
Customer Service
Special Offers and Combo Packages
Uses
JWA Video
Telephone Customer Service
Video Running Time (minutes)
102:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media - JW
Course ID
00987

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Use the Telephone the Right Way
Master today's key skills and strategies for effective telephone use. Learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.
Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy - especially in today's digital age - often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the... read more
DVD style course with completion certificate only
Telephone Skills at Work
Regardless of new technology the telephone is still the most used business tool in today's work place. Lean how to handle incoming calls, telephone etiquette, how to deal with complaints and more.
Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! You'll learn: How to "correctly" handle incoming and outgoing calls The basics of telephone etiquette How to deal with complaint calls and turn them into successes How t... read more
DVD style course with completion certificate only
Winning Telephone Tips
The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering t... read more
DVD style course with completion certificate only

You might also like

Customer Service Counts
This program uses humor to show employees that being good at customer service and taking pride in their work is not only a job requirement, but can be personally satisfying as well.
Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way! Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning train... read more
Customer Service Essentials
Whether it happens in person, by telephone, or online, good customer service is vital 
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it’s just as important as advertising or product quality in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. This Customer Service Essentials three-... read more
Telephone Behavior: The Rules of Effective Communication
Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.
Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication. By learning how to master the techniques of professional telephone behavior, all employees at all levels will be able to ha... read more
DVD style course with completion certificate only
Customer Service Gone Viral
Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.
It used to be when someone received bad service, they would tell a few friends... now, they tell the world. You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying deci... read more
DVD style course with completion certificate only
Just A Call Away Series
Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.
Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps possible to ensure that your people handle every call with excellent customer service skills and a caring attitude. Service representatives who d... read more
Service Impact Series
Make a Positive Impact on Your Service Today!  Service Impact! is a customer service training series designed to be used for meeting openers, training, and more!
Make a Positive Impact on Your Service Today! Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective! Service Impact! is highly versat... read more
On The Receiving End (Call Center Training)
This video teaches how to create a great customer experience in a call center.
Customers who are fatuous, difficult or helpless are every call center operator’s worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people - good training is essential.On the receiving end uses British humour to show how customers can be k... read more
DVD style course with completion certificate only
Call of the Mummy
The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.
With entertaining vignettes featuring customer service representatives in government, health care and business, Call of the Mummy shows your CSRs eight key skills for providing quality service to everyone who calls in. Telephone customer service representatives (CSRs) give an organization heart, sou... read more