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Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer service with the telephone.
Your cost $329.85! If you were to buy these programs individually, the total would be $389.85. Buy the complete library and save $60.00!
The Telephone Training Set includes the following titles:
- Use the Telephone the Right Way!
- Telephone Skills at Work
- Winning Telephone Tips
Use the Telephone the Right Way!
Master today's key skills and strategies for effective telephone use.
Good common sense telephone techniques and old-fashion courtesy - especially in today's digital age - often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill.
In the Use the Telephone the Right Way training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.
Key Learning Points
- Provide great service, turning phone calls into relationship builders
- De-magnify conflict over the phone through sensitivity
- Overcome the two root causes of poor telephone communication
- Vary timing, tone and word choice to enhance caller comfort
- Check phone use attitude, follow the two-ring rule and more!
- Apply voice mail etiquette that's also efficient
Telephone Skills at Work
Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!
- How to "correctly" handle incoming and outgoing calls
- The basics of telephone etiquette
- How to deal with complaint calls and turn them into successes
- How to listen and speak effectively on the telephone
This DVD training program will teach you how to make the telephone your most valuable business partner!
Winning Telephone Tips
Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone.
Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering the phone did not say it clearly or said it so fast you had no chance of understanding? Have you ever been asked if you wanted to be placed on hold and before you could say, "NO" there you were, on hold? Does voice mail make you long for a human voice?
It doesn't have to be this way, especially at your company or organization. The exciting Winning Phone Tips 30-minute training program tells you how to solve these problems and many, many more. The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization from the mail room to the office of the president.
Learn why it's important to place your own telephone calls, how to avoid unnecessary call screening, and how to make your voice mail more efficient. You'll also learn innovative ways to prevent callers from wandering off the topic, and who calls back if your're disconnected; how to properly answer the telephone, and why it's important to say, "thank-you for calling" when the conversation is completed. These are just some of the 30 topics covered in this fast-paced video. A must for any organization!
- Use the Telephone the Right Way! DVD (24 Minutes)
- Telephone Skills at Work DVD (33 Minutes)
- Winning Telephone Tips DVD (45 Minutes)
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