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Results: 1 - 10 of 10

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Communication Lab 2.0
When Email Just Isn't Enough In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
When Email Just Isn't Enough Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call. Communication blunders are common in the workplace and they can impact your business and your customers.... read more
DVD style course with completion certificate only
Customer Service Gone Viral
Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.
It used to be when someone received bad service, they would tell a few friends... now, they tell the world. You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying deci... read more
DVD style course with completion certificate only
Email Essentials
E-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool.
Legal & Appropriate Use of e-mail Since the beginning of history, we humans have found ever more effective ways of communicating with each other. Email, the fastest and most powerful communications tool ever, has arrived and with it a complex array of legal and interpersonal issues. Harassment has a... read more
Facing Social Media
Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use. 
Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use. At the same time Michael’s personal use of a dating app in t... read more
DVD style course with completion certificate only
Handling the New Wave
An amusing program about managing the expectations and behaviors of the newest recruits.
An amusing program about managing the expectations and behaviors of the newest recruits. Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help... read more
DVD style course with completion certificate only
Professional Email Etiquette
Avoid embarrassing errors and make your best impression on customers and colleagues.
Avoid embarrassing errors and make your best impression on customers and colleagues.Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is l... read more
Responsible Business Communication
Alert your employees to the legal risks of poor business correspondence and educate them on proper writing practices.
Alert your employees to the legal risks of poor business correspondence and educate them on proper writing practices. In a world where virtually anything scribbled or typed may be considered business-related, it is critically important to follow some basic rules of business correspondence. Help your... read more
Social Media at Work
Technology cannot be avoided—few of us could get our jobs done without it. But it needs to be used wisely and appropriately.
Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity. In fact, many employees spend up to two hours every w... read more
Social Media: Reduce the Risk
Sixty-nine percent of American companies do not have a formal policy regarding employee use of social networking sites, despite the devastating risks posed by employees’ online activity.
Sixty-nine percent of American companies do not have a formal policy regarding employee use of social networking sites, despite the devastating risks posed by employees' online activity. What they post on social networking sites can alienate your customers, tarnish your organization's reputation, di... read more
Your Words Matter
Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous.
Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous. Now there is a video that can help every employee understand and navigate these hazards. The Your Words Matter training program will help increase awareness of the importance o... read more
Featured Programs Video course with post-test