Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

Not available


Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous. Now there is a video that can help every employee understand and navigate these hazards.

The Your Words Matter training program will help increase awareness of the importance of written communication. Through dramatic vignettes, we explore some of the things that can go wrong and provide some practical advice for avoiding these pitfalls. 

Every member of your team will learn basic guidelines for avoiding common mistakes and for communicating in a clear and effective manner.

Your Words Matter Learning Points:

  • Your Messages Matter! Think before you hit “reply all.” Watch out for autofill. Be careful in your communication.
  • Your Tone Matters! People may misinterpret the tone of your communication. Learn how to avoid these pitfalls.
  • Your Privacy Matters! Social media is not private. Learn lessons for handing social media.
  • Your Reputation Matters! What you say electronically can affect you or your business. Learn how to manage your communications effectively.

Your Words Matter Purchase Includes:

  • Your Words Matter Video (11 Minutes)
  • Leader's Guide
  • Quiz


Guides & Workbooks

Download Your Words Matter - Leader's Guide Preview

Only preview versions of handouts can be viewed without a license.

You might also like

Communication Lab 2.0
When Email Just Isn't Enough In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
When Email Just Isn't Enough Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call. Communication blunders are common in the workplace and they can impact your business and your customers.... read more
DVD style course with completion certificate only